Technical Service Manager

Marshall; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering company in the United Kingdom is seeking a highly skilled technical support role that involves coaching engineers and ensuring compliance with health, safety, and environmental standards. The position requires strong communication skills and technical expertise in transport refrigeration systems, along with the ability to motivate and develop staff. Applicants should have GCSC level education, with additional qualifications in NVQ or engineering as desirable.

Qualifications

• Essential education is GCSC level.
• Desirable qualifications include NVQ level and electrical or mechanical certification.
• Experience in coaching within the transport refrigeration industry is required.

Responsibilities

• Provide technical expertise and coaching to engineers.
• Ensure compliance with Health and Safety standards.
• Drive performance improvement through regular feedback and coaching.

Skills

Technical expertise

Communication skills

Coaching

Team building

Education

GCSC level education

NVQ level qualification

Tools

Microsoft applications

Job description

Purpose of the position

Ensure the engineering region runs effectively whilst achieving KPI objectives including but not limited to, customer satisfaction, productivity, first time fix, regional revenue targets and full compliance to Health, safety, and environment standards.

Accountability

• To deliver technical support to engineers when required
• Assist the regional manager to deliver on regional KPIs
• Drive positive culture across the region

Responsibilities :

• Provide technical expertise within the region.
• Coaching of experienced and apprentice engineers.
• To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the regional operation and coach we improvements are identified.
• In collaboration with other colleagues, ensure a safe working environment is maintained.
• Drive continuous improvement in the region by setting targets, objectively measuring performance, providing regular feedback, and coaching.
• To assist with regional resource planning and delivery against these plans, including ensuring call out rotas are completed.
• To ensure that regional engineering Key Performance Indicators (KPI’s) are met.
• To contribute towards the continuous improvement of processes / methods and operating practices within the region
• To motivate and develop staff with a view to career progression and development.
• To ensure that regional engineering Key Performance Indicators (KPI’s) are met by setting targets, objectively measuring performance, providing regular feedback, and coaching.

Tasks :

• Provide telephone technical support for field & site-based engineers.
• Where required, deliver in van training / coaching to support the engineers within your business region. This could include but is not limited to; technical issues with servicing, maintaining, or repairing refrigeration units. Supporting the engineers to utilise their electronic equipment including accurate completion of work via the mobile work order system.
• Support the regional manager to ensure the safe operation of any remote sites within the region.
• Support the lead engineers where they identify the need for technical support or training
• To assist with the recruitment of regional staff.
• To provide daily / weekly operational reports and status updates and review as required.
• To ensure the timely investigation and resolution of operational and Health and Safety issues
• Work with regional manager and lead engineers to plan technical training requirements for the engineers within your region.
• To assist with any disciplinary / grievance matters in line with Company procedures.
• To build rapport, develop trust and respect from both internal and external customers.
• To undertake such duties as may be reasonably required for the effective operation of the function.

Capability

Behavioural Competencies :

• Build team capability
• Communicate effectively
• Collaborate and breakdown barriers
• Demonstrate technical expertise
• Deliver results

Technical Competencies :

• Extensive knowledge of transport refrigeration systems
• Knowledge of engineering processes, including PPE, vans, tools, parts.
• Computer literate to an adequate standard in Microsoft applications
• Excellent verbal and written communication skills
• Basic Mathematics & English

Education : Essential :

• GCSC level education

Desirable :

• NVQ level qualification
• Electrical qualifications / certification would be an advantage.
• Mechanical / Engineering certification would be an advantage.

Experience :

• Experience coaching and leading in the transport refrigeration industry