Technical Service Engineer

Dover Corporation; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturing firm in Manchester seeks a Technical Service Engineer to support local customers with installations and maintenance. The role involves assessing technical issues, providing training, and promoting service products. Candidates should have a full UK driving license and strong problem-solving skills. This position offers a hybrid work arrangement and company car, alongside growth opportunities in a dynamic environment.

Benefits

Company car

Performance-based yearly merit increase

Growth opportunities

Qualifications

• Proven ability to diagnose technical issues and provide effective solutions.
• Skilled in adhering to procedures while efficiently managing tasks.
• Proficient in managing multiple tasks without compromising quality.

Responsibilities

• Perform installations and maintenance activities.
• Provide training for customers and internal staff.
• Complete service reports accurately after each task.
• Promote and sell service products to improve application up-time.
• Assist sales teams with revenue targets.

Skills

Technical assessment

Time management

Customer service

Proactive problem solving

Education

Certifications in Electrical/Mechanical Engineering or related fields

Job description

Technical Service Engineer

Location: Manchester, GB

Work Arrangement: Hybrid

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

• Perform pre-installations, installations and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• Full UK Driving License

Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions

Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment

Proficient in managing multiple tasks simultaneously without compromising quality

Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required

In-depth knowledge of technical products, particularly those similar to MI\'s product range, is an advantage but not essential

What we offer:

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you

#LI-DNI #SWE

Work Arrangement :Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site .

This position may be located in :EMEA : United Kingdom : Manchester : Manchester