Technical Service Engineer

JLB Recruitment Ltd; Borehamwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technical support firm in Borehamwood seeks an individual to provide comprehensive assistance for products and systems, including on-site and remote support. The role involves troubleshooting, installation assistance, customer visits, and collaboration with sales staff. Ideal candidates should be knowledgeable in technical support and handling hazardous materials safely. This position requires adaptability and a proactive attitude towards various tasks including training and documentation.

Qualifications

• Experience in providing technical support for products and systems.
• Ability to troubleshoot and assist with installation and configuration.
• Knowledge of handling hazardous substances safely.

Responsibilities

• Provide technical assistance on-site and via phone/email.
• Support sales staff with customer technical issues.
• Liaise with EU factories as needed.

Job description

General Duties

Technical assistance of our products and systems generally as follows, both on site and phone/email support:

• As per customer/sales staff requests.
• As per received enquiries provided by others.
• Consultant specified projects in conjunction with our sales staff.
• As per requests from distributors.
• To assist other engineers and / or service partners.

Specific Tasks

• Provide telephone, email and site support for our systems and products.
• Provide telephone, email and site support for GIH systems and products.
• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.
• This role will require site or customer visits:
  • To assist sales staff with customer technical support.
  • Commissioning of our systems and products.
  • Technical assistance, including troubleshooting, installation / configuration support.
• Liaise with EU factories, Japan and Germany as required.
• Keep an accessible database of technical literature, including service, technical, spare parts, operational and installation manuals.
• Create product technical comparisons as required.
• Attend external training as required e.g. factory or elsewhere.
• Complete questionnaires in the research and development of new products.
• Assist keeping the training rooms and equipment up to date with new models.
• Assist with training videos, ideas, material and taking part.
• Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs.
• Rework and inspect units at our warehouses.
• Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly.
• Any other reasonable tasks the company requires you to undertake.