Technical Service Delivery Manager

HSB Technical Ltd; Redhill; On-site; GBP 125,000 - 150,000; Full time

Job summary

A recruitment partner in technology services is seeking a Technical Service Delivery Manager in Redhill, UK. This role involves managing UK Government support cases and liaising with MOD teams. The ideal candidate will have DV Security Clearance, technical communications experience, and a strong background in electronics and IT networking. Competitive salary and great benefits are offered.

Benefits

Great Benefits

Qualifications

• DV Security Clearance (or ability to obtain).
• Royal Navy technical communications experience.
• Strong understanding of MOD networks.
• Technical background in electronics, IT networking, and satellite comms.
• Flexibility to travel as required.

Responsibilities

• Manage and coordinate all CSCS4 support cases for UK Government contracts.
• Liaise with MOD teams to resolve technical issues.
• Oversee service visits and logistics management.
• Provide updates to senior management.
• Train and support engineering staff.

Skills

Technical communications

Problem-solving

Communication

Organization

Job description

Position: Technical Service Delivery Manager

Job ID: 2394 / 14

Location: Surrey

Rate / Salary: Competitive Salary

Benefits: Great Benefits

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Service Manager

Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA / KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical's client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Service Delivery Manager

• Manage and coordinate all CSCS4 support cases for UK Government contracts
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
• Oversee service visits, logistics, and equipment management
• Provide updates to senior management and deliver process improvements
• Train and support engineering staff and assist with new service launches
• Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place.

Qualifications and requirements for the Technical Service Delivery Manager

• DV Security Clearance (or ability to obtain)
• Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
• Strong understanding of MOD networks (land & sea)
• Technical background in electronics, IT networking, and satellite comms
• Excellent communication, organisation, and problem‑solving skills
• Flexibility to travel as required

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.