Technical Service Delivery Manager

HSB Technical; Redhill; On-site; GBP 125,000 - 150,000; Full time

Job summary

A specialist recruitment agency is seeking a Technical Service Delivery Manager in Redhill to manage UK Government CSCS4 support cases, ensuring SLAs and KPIs are met. The role involves coordinating technical cases, working closely with MOD teams, and improving processes. Candidates should have relevant technical service management experience and strong issue-resolution skills.

Benefits

Competitive salary

Great benefits

Qualifications

• Proven experience in managing technical service delivery.
• Ability to liaise effectively with various teams and stakeholders.
• Strong understanding of UK Government CSCS4 support services.

Responsibilities

• Manage and coordinate all CSCS4 support cases for UK Government contracts.
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues.
• Provide updates to senior management and deliver process improvements.

Skills

Issue resolution

Coordination with stakeholders

Technical support management

Job description

Position : Technical Service Delivery Manager

Job ID : 2394 / 14

Location : Surrey

Rate / Salary : Competitive Salary

Benefits : Great Benefits

Type : Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit : www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of : Technical Service Manager

Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA / KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical's client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Service Delivery Manager :

• Manage and coordinate all CSCS4 support cases for UK Government contracts
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
• Oversee service visits, logistics, and equipment management
• Provide updates to senior management and deliver process improvements

Train and support engineering staff and assist with new service launc...