Technical Service Delivery Manager

HSB Technical; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

A specialist recruitment agency in the United Kingdom is seeking a Technical Service Delivery Manager to manage UK Government support cases. This role involves coordinating with teams and stakeholders to resolve issues efficiently. The ideal candidate should have experience in technical support and excellent communication skills. Competitive salary and great benefits are offered.

Benefits

Great Benefits

Qualifications

• Experience managing technical support cases.
• Strong communication skills for liaising with stakeholders.
• Ability to coordinate between teams effectively.

Responsibilities

• Manage and coordinate all CSCS4 support cases for UK Government contracts.
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues.
• Oversee service visits, logistics, and equipment management.
• Provide updates to senior management and deliver process improvements.
• Train and support engineering staff and assist with new service launches.

Job description

Position : Technical Service Delivery Manager

Job ID : 2394 / 14

Location : Surrey

Rate / Salary : Competitive Salary

Benefits : Great Benefits

Type : Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit : (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of : Technical Service Manager

Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA / KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you’ll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Service Delivery Manager :

• Manage and coordinate all CSCS4 support cases for UK Government contracts
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
• Oversee service visits, logistics, and equipment management
• Provide updates to senior management and deliver process improvements
• Train and support engineering staff and assist with new service launches
• Organise and man...