Technical Service Delivery Manager

HSB Technical; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A specialized recruitment firm in the UK seeks a Technical Service Delivery Manager. This role involves managing CSCS4 support cases, coordinating with MOD teams, and ensuring effective issue resolution. The ideal candidate should have DV Security Clearance, strong experience in technical communications, and a solid understanding of MOD networks. Excellent communication, organisation, and problem-solving skills are essential. This position offers a competitive salary and is a permanent role based in Surrey.

Benefits

Great Benefits

Qualifications

• DV Security Clearance (or ability to obtain).
• Royal Navy technical communications experience.
• Strong understanding of MOD networks (land & sea).
• Flexibility to travel as required.

Responsibilities

• Manage and coordinate all CSCS4 support cases.
• Liaise with MOD teams, engineers, and stakeholders.
• Oversee service visits and equipment management.
• Provide updates to senior management.
• Train and support engineering staff.
• Organise and manage engineer service visits.

Skills

Excellent communication

Organisation

Problem-solving

Technical background in electronics

IT networking

Satellite communications

Job description

Position: Technical Service Delivery Manager

Job ID: 2394/14

Location: Surrey

Rate/Salary: Competitive Salary

Benefits: Great Benefits

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Service Manager

Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical's client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Service Delivery Manager:

• Manage and coordinate all CSCS4 support cases for UK Government contracts
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
• Oversee service visits, logistics, and equipment management
• Provide updates to senior management and deliver process improvements
• Train and support engineering staff and assist with new service launches
• Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place.

Qualifications and requirements for the Technical Service Delivery Manager:

• DV Security Clearance (or ability to obtain)
• Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
• Strong understanding of MOD networks (land & sea)
• Technical background in electronics, IT networking, and satellite comms
• Excellent communication, organisation, and problem-solving skills
• Flexibility to travel as required

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role