Technical Service Advisor in Hempsted

Energy Jobline ZR; Gloucester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive recruitment firm is seeking a Technical Service Adviser in Gloucester. This role focuses on customer service and vehicle diagnostics. Candidates must have a Level 2 qualification in Light Vehicle Maintenance and strong mechanical knowledge. The position offers a competitive starting salary of up to £40,000, with a £5,000 annual bonus potential, excellent training, and various benefits.

Benefits

23 days holiday plus bank holidays

Company pension scheme

Personal healthcare

Discounted gym membership

Staff discounts

Qualifications

• Hold at least a Level 2 Light Vehicle Maintenance & Repair qualification.
• Strong mechanical/technical knowledge of vehicles.
• UK driving licence (automatic and manual) with minimal points.

Responsibilities

• Meet customers face-to-face to discuss vehicle concerns.
• Carry out vehicle diagnostic checks and road tests.
• Estimate costs for potential work on vehicles.
• Create detailed work instructions (job card).
• Keep up to date with technology changes.

Skills

Strong communication skills

Organisational skills

IT literacy

Technical knowledge of vehicles

Education

Level 2 Light Vehicle Maintenance & Repair qualification

Level 3 Light Vehicle Maintenance & Repair qualification (non-essential)

Tools

Kerridge

ADP

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Technical Service Adviser (Triage) required in Gloucester.

Up to £40,000 starting basic salary with a £5,000 annual bonus potential.

8:00am-5:30pm Monday-Friday with Saturday on a rota 8:30am-12:30pm.

Full manufacturer-authorised training and excellent company benefits.

Reporting to the Service Manager and working as part of a team, as a Technical Service Adviser, your key responsibilities will include:

• Meet customers face-to-face in a "triage" appointment and discuss the vehicle concerns they have experienced.
• Carry out vehicle diagnostic checks and road tests to decide on the next steps in the repair process.
• Complete vehicle health checks combined with a video presentation of the condition.
• Estimate costs for potential work on customers' vehicles.
• Appoint customers in a diary.
• Work in the workshop, where you have completed your allocated triage appointments.
• Create a detailed work instruction (job card), ensuring a detailed record of each service visit.
• Keep up to date with technology changes by completing regular manufacturer training.
• Handle customer concerns and help address complaints.

To be eligible, you will need to hold at least a Level 2 Light Vehicle Maintenance & Repair qualification (ideally a Level 3, but that is non-essential) with strong mechanical/technical knowledge of vehicles and a UK automatic and manual driving licence with minimal points.

You will be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (any experience with Kerridge/ADP preferable), would be of high priority.

What's in it for you?

• Starting salary up to £40,000 per annum pending experience.
• Monthly incentivised bonus scheme of up to £5,000 per annum.
• 23 days holiday plus bank holidays (holiday allowance increases over the length of service).
• Full manufacturer-authorised training.
• Company pension scheme.
• Various company benefits including personal healthcare, online retail and staff discounts, and discounted gym membership among others.
• Fantastic long-term career prospects with an AM Top 200 retailer and a business awarded a "star" rating in the Sunday Times annual ‘Best Companies to Work For’ listing.
• Working hours from 8:00am-5:30pm, Monday to Friday, 1 in 2 Saturdays on a rota, 8:30am-12:30pm.

If you are interested in hearing more about this Technical Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.