Technical Service Advisor

MAN Truck & Bus UK; Nuneaton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent vehicle service company in Nuneaton seeks a Technical Service Advisor for a full-time, permanent position. The role involves managing job cards, supporting the parts department, and ensuring customer satisfaction. The ideal candidate should have customer service experience and technical knowledge to thrive in a fast-paced environment. This position offers a competitive salary, bonuses, and excellent benefits including a car scheme and 25 days of holiday plus bank holidays.

Benefits

Competitive salary plus bonus scheme

Excellent pension scheme

New VW group car every six months

25 days holiday plus bank holidays

Qualifications

• Experience in a technical or administrative customer service role.
• Ability to manage workload in a fast-paced environment.
• Familiarity with cost management and invoicing.

Responsibilities

• Manage and process job cards efficiently.
• Support parts department with ordering and subcontract work.
• Cost work and raise invoices from job card/repair orders.
• Report time, hours sold, statistics, and budgetary information.

Skills

Detail-oriented

Customer service experience

Technical knowledge

Flexibility

Proactive

Job description

Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail?

We are looking for a Technical Service Advisor to join our busy Nuneaton branch on a full time, permanent basis.

The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.

In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contact work when required. You will be costing the work and raising invoices from job card / repair orders. Which in turn will mean you’re responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You’ll work in a fairly small team who are passionate about their role and colleagues. Ideally you will have some technical knowledge or administrative experience in a customer service environment.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.

We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.