Technical Service Advisor

MAN Truck & Bus UK; Aberdeen City; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading transportation company seeks a Technical Service Advisor for its Aberdeen branch. You will manage job cards, assist with parts ordering, invoice work, and report statistics, contributing to a busy workshop environment. The ideal candidate possesses technical knowledge or administrative customer service experience. This position offers a competitive salary with a bonus scheme, excellent pension plan, and significant holiday benefits.

Benefits

Competitive salary

Bonus scheme

Pension scheme

Company car scheme

25 days holidays plus bank holidays

Qualifications

• Flexible and proactive in a fast-paced environment.
• Technical knowledge or administrative experience in customer service is ideal.

Responsibilities

• Manage, book, and maintain job cards in the workshop.
• Support the parts department with ordering parts.
• Cost the work and raise invoices from job cards.
• Handle cash and cheques for completed work.
• Report hours sold and budgetary information.

Skills

Technical knowledge

Customer service experience

Administrative experience

Flexibility

Attention to detail

Job description

Overview

Are you looking for a dynamic role? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Technical Service Advisor to join our busy Aberdeen branch on a full time, permanent basis.

Responsibilities

• The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner, while engaging and communicating with customers, colleagues and key stakeholders at all levels.
• Support the parts department with ordering parts and sub-contact work when required.
• Cost the work and raise invoices from job cards/repair orders.
• Responsible for cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts.
• Report time, hours sold, statistics and budgetary information as required.

Qualifications

We are looking for someone who is flexible, proactive and likes working in a faced past environment. Ideally you will have some technical knowledge or administrative experience in a customer service environment.

Benefits

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

Diversity, Equity & Equal Opportunity

MAN is committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.

We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential. MAN is proud to be an equal opportunity employer.