Technical Salesforce Business Analyst

Trafford Park; Remote; GBP 65,000; Full time

Job summary

A leading UK company is seeking a Technical Salesforce Business Analyst to join a greenfield implementation project. The role involves acting as a liaison between business and technical teams, capturing requirements, managing the backlog, and configuring Salesforce. Experience with Sales and Service Cloud is essential, alongside solid stakeholder management skills. The total package includes a competitive salary of up to £55,000, bonuses, and benefits like private healthcare. This position primarily allows for remote work with occasional office visits to London.

Benefits

£4,900 Car Allowance

25 days holiday

Private healthcare

Life assurance

Pension

Qualifications

• Experienced Salesforce Business Analyst or Consultant with hands-on skills.
• Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud.
• Familiarity with integrations, data migration, and testing processes.

Responsibilities

• Capture and refine business and technical requirements.
• Manage backlog with Product Managers & Owners.
• Design scalable solutions with Solution and Platform Architects.

Skills

Salesforce configuration skills

Understanding of Sales Cloud

Understanding of Service Cloud

Experience in requirement gathering

Excellent communication skills

Agile delivery experience with Jira

Tools

Jira

Confluence

Lucidchart

Job description

Overview

We’re looking for a Technical Salesforce Business Analyst to join a greenfield Salesforce implementation for a major UK FTSE 100 business. In this role, you’ll act as the link between business teams and technical delivery, capturing and refining requirements, managing the backlog with Product Managers and Owners, and shaping user stories.

You’ll work closely with Solution and Platform Architects to design scalable solutions and configure agreed features within Salesforce, ensuring smooth rollout and adoption across the organisation. You’ll gather and document technical requirements and user stories, translate business needs into technical use cases and process maps, configure Salesforce objects, flows and validation rules, configure and support the 3rd party applications installed into Salesforce (e.g. GoMeddo, Avonni, Nintex, etc), support UAT, admin tasks and data migration activities, work alongside Testers to conduct BA level testing and ensure Salesforce solutions are holistic, support integration flows between Salesforce and external systems (ERP, Marketing Cloud, websites, third‑party apps), and act as liaison between business and technical teams, simplifying complex concepts.

Responsibilities

• Capture and refine business and technical requirements
• Manage backlog with Product Managers & Owners
• Shape user stories
• Design scalable solutions with Solution and Platform Architects
• Configure Salesforce objects, flows, validation rules
• Configure and support 3rd party applications installed into Salesforce (e.g. GoMeddo, Avonni, Nintex, etc)
• Support UAT, admin tasks, and data migration activities
• Work alongside Testers to conduct BA level testing
• Support integration flows between Salesforce and external systems (ERP, Marketing Cloud, websites, third‑party apps)
• Act as liaison between business and technical teams, simplifying complex concepts

Skills & Qualifications

• Experienced Salesforce Business Analyst or Consultant with hands‑on configuration skills
• Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud configuration
• Beneficial knowledge of Marketing Cloud, Data Cloud, Salesforce Agentic AI
• Familiarity with integrations, data migration, and testing processes
• Experience in requirement gathering and process mapping (BPMN, Lucidchart)
• Excellent communication and stakeholder management skills
• Agile delivery experience with Jira and Confluence

Compensation & Benefits

Up to £55,000 + circa 10% Bonus + £4,900 Car Allowance (approx. £65k total package). 25 days holiday (rising with service). Private healthcare, life assurance, and pension. Mostly remote working with occasional paid office visits to London (once every 1‑2 months).