Technical Sales Support Engineer

SMC; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering firm in Milton Keynes is seeking a Technical Sales Support Engineer with an electrical bias. The role involves providing technical support to customers and sales teams. Candidates must have a degree in Electrical Engineering and experience in an engineering environment. This position offers competitive benefits, a collaborative culture, and opportunities for diversity and inclusion.

Benefits

Retail discounts

Life assurance

Private Medical Cover

25 days holiday with a trading scheme

Qualifications

• Proficient communication via telephone and email.
• Methodical problem solver with organized record-keeping.
• Hands-on testing and diagnostic experience required.

Responsibilities

• Support customer questions via phone and e-mail.
• Process requests for special products.
• Analyze and report on customer product returns.
• Support sales force with customer visits.

Skills

Communication proficiency

Problem-solving skills

Time management

Technical presentation

Education

Degree, HNC or HND in Electrical Engineering

Job description

SMC, Milton Keynes, England, United Kingdom – Technical Sales Support Engineer (Electrical Bias)

Location: Office based role in Milton Keynes

Hours: 37.5 hours a week – 08:30~16:45 Monday–Thursday, 08:30~15:30 Friday

Job Type: Permanent, full time

The Role

SMC are looking to recruit an individual with an electrical bias. Experience with serial interface, PLCs or electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of the SMC product. Supporting sales growth by training and proactive promotion of existing and new products.

Key Responsibilities

• Support for customer questions via phone and e-mail
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• New product development proposal activity
• Market and competitor product analysis & understanding
• Supporting sales force with customer visits and application development
• Product management including training, new product introduction and supersession of discontinued product ranges

Essential Education, Skills And Experience

• Degree, HNC or HND in Electrical Engineering or related discipline
• Able to communicate proficiently via telephone and email with both internal and external customers
• A methodical problem solver who is logical, organised and able to keep clear comprehensive records
• Ability to clearly and effectively present technical subjects, face‑to‑face and via webinar
• Experience working within an Engineering environment
• Hands‑on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines

Desirable Experience

• Hands‑on testing and diagnostic experience
• Automation systems or system design experiencePrevious experience or working within a Technical Sales Support or applications role

What We Offer

We offer a competitive and attractive package of benefits including retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more! We take pride in our collaborative, innovative and customer‑focused culture where team members feel respected, empowered and valued.

We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

The Selection Process

Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face‑to‑face, onsite at our SMC Offices.