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A leading energy solutions provider is seeking a candidate for a technical support role. Responsibilities include providing presales support, maintaining high customer satisfaction, and offering technical consultation for Energy Storage systems. The ideal candidate should have a Diploma in Electrical Engineering and at least 1-2 years of relevant experience. Excellent communication skills in English and Chinese are essential, alongside strong problem-solving abilities. This is a great opportunity for those wanting to advance in a dynamic environment.
Responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.
Provide technical consultation, system design and system solutions for Energy storage system and Integrated solution.
Support sales initiatives on technical matters and projects for APAC region
Liaising with China HQ Technical Support team for all technical issues
Support Sales on tender bidding activities and submission
Provide training and products presentation to customers / internal staff
Attending to projects / tender meetings when required
Assisting in upkeeping project list and project status from all sales personnel
Maintain and update of products brochure and projects documentation
Perform admin duties and any other ad-hoc duties assigned by superior
Candidate must possess at least a Diploma / Degree in Electrical / Electronic Engineering or any other relevant field of studies
Strong technical background with at least 1-2 years of experience
Added advantage with Project Management experience
Added advantage with Telecom / UPS / batteries related experience
Knowledge in Microsoft Office
Ability to communicate and write in English and Chinese
Have excellent problem-solving skills
Good team player and customer focused with excellent communication skills
Ability to travel within short notice
Able to work independently with minimum supervision