Technical Sales & Customer Services Assistant

English Braids; Malvern; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading British manufacturer is seeking a Technical Sales & Customer Services Assistant in Malvern to deliver excellent customer service and develop accounts. Responsibilities include managing sales orders, providing customer support, and developing technical product knowledge. Candidates should have 2+ years of experience in customer service or sales, with strong communication skills. This is an office-based role offering competitive market rate salary subject to experience.

Qualifications

• 2+ years experience in customer service or sales.
• Fluent in English, second language beneficial.
• Valid driving license required.

Responsibilities

• Answer incoming calls and manage sales orders.
• Liaise with customers on deliveries and updates.
• Develop product knowledge and upsell promotional products.

Skills

Customer service experience

Communication skills

Technical knowledge

Multitasking

Analytical skills

ERP/CRM experience

Education

Recognised qualification with an Engineering bias

Professional qualification in sales

Tools

Excel

Word

Job description

Technical Sales & Customer Services Assistant

Market rate base salary subject to experience

Location: Malvern Link

Company Overview

English Braids Ltd is a privately owned leading British manufacturer Since 1968. Our Ropes, Cords and Braids are manufactured at our production facility in Malvern, Worcestershire. English Braids Ltd is a trusted and respected global supplier to a diverse range of markets including Leisure Marine, Commercial Marine, Height Safety, Lifting & Industry, Small and Technical Cords.

If you are looking to be part of an established, secure British manufacturing business of bespoke products and want to make an impact, we invite you to read on.

Summary

Reporting into the Head of Business Development, we are seeking a Technical Sales & Customer Services Assistant to deliver excellent customer service to develop new and existing customer accounts. This role will require the development of technical knowledge across the application of Ropes, Cords & Braids in our markets, dealing with new technical enquires through to close.

The role focus will be 30% Proactive account management (develop sales skills), 30% Reactive new business management (quoting and follow up / develop technical skills), 20% Customer services - develop market knowledge, 20% Marketing support - build pipeline / network.

Responsibilities

• First line for answering the incoming calls and incoming sales orders.
• Manage the setting up of new parts within ERP.
• Liaise with customers on deliveries and schedules.
• Deal with production on updates on production.
• Deal with customer complaints excluding named accounts.
• Help customers with correct product selection and order.
• Undertake paperwork and admin associated with internal processes.
• Ensure that orders are taken correctly and professionally.
• Develop product knowledge for entire product range including codes.
• Upsell promotional products with orders.
• Maintain customer information on Database with every incoming call.
• Ensure all orders are entered onto the system daily.
• Eliminate all returns associated with Sales Order Processing.
• Contact all customers 48 hours after delivery ensuring satisfaction.
• Ensure orders are despatched on the agreed date when made to order, and same day if from stock.
• New business development support.
• Exhibition Support and some customer travel to develop key customers.

Requirements

• Ideally a recognised qualification with an Engineering bias or strong knowledge / interest in Engineering / Ex-Military.
• Ideally 2 years customer service or sales experience or professional qualification, to be able to work toward and achieve sales objectives.
• Ability to learn technical information quickly and develop relationships with customers and prospects to achieve high customer satisfaction.
• ERP / CRM experience.
• Good Excel and Word skills.
• Analytical and strong with numbers.
• Able to multitask, staying calm under pressure, with excellent time-management, organisational and prioritising.
• Excellent communication both verbal and written, fluent in the English language and second language would be beneficial.
• Be able to work on own initiative and with teams across the business.
• Ideally experience of dealing with logistic companies and export documentation.
• Ideally Interest outside of work in a pursuit linked to rope.
• Must have a driving license.

Commute

Commutable from Bromyard, Droitwich Spa, Evesham, Hereford, Ledbury, Malvern, Pershore, Tewkesbury, Worcester.

Hours

8.30am to 5pm Monday to Friday, office based with some travel for business needs to events / customer meetings.

Call to action

If you are interested in the opportunity to help English Braids Ltd to continue our legacy of excellence, apply by forwarding your CV together with your current base salary, benefits, notice period and location.

Candidates must be eligible to work in the UK on a permanent full-time basis.

Due to a high volume of applications we are receiving we are unable to respond to each candidate personality. If you have not heard from us within 10 days unfortunately your application will not have been successful