Technical Representative, Customer Service (106330)

Coca-Cola Europacific Partners plc; Milton Keynes; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading beverage partner in Milton Keynes seeks a Service Coordinator to manage equipment service calls and prioritize customer relations. The ideal candidate will have experience in a service environment with exceptional customer service skills, proficiency in SAP, Salesforce, and strong problem-solving abilities. This role demands excellent communication and time management skills, and the ability to uphold safety practices while supporting a dedicated team in providing top-notch service to our customers.

Qualifications

• Experience in a service environment with exceptional customer service skills.
• Proficient in systems knowledge such as SAP, Salesforce, and Microsoft suite.
• Effective communicator capable of building excellent customer service relationships.
• Self-motivated and enthusiastic with flexibility under pressure.
• Strong technical understanding of working on various soft drinks equipment.

Responsibilities

• Manage reactive service calls and support services for equipment.
• Prioritize work in a customer-focused manner to drive productivity.
• Communicate effectively to handle part requests and supply issues.
• Assist engineers with parts identification and equipment queries.
• Uphold safety policies and best practices to ensure safe working conditions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Time management

Flexibility

Tools

SAP

Salesforce

Microsoft suite

Job description

Job Overview

Covering 8am â€" 9pm (40 hours per week), 7 day operation with shift pattern,

Responsibilities

• Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
• Prioritising work in a customer focused manor whilst driving productivity
• Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customers
• Assisting Engineers with identifying parts and general queries relating to equipment
• Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others
• Drive a zero accident behaviour
• Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service

Are you looking for new challenges within Coca-Cola Europacific Partners? Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?

Qualifications

• Experience of Service environment with exceptional customers service skills â€" both internal and external customers
• Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems)
• An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills
• Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
• Excellent time management, able to prioritise work load and flexibility in working patterns, Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle, Electro Mechanical systems)

Company Information

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here. The centre is also home to our Contact Centre which operates 364 days a year, 7 days a week to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

We are Coca-Cola Europacific Partners (CCEP) â€" a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world†s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.