Technical Quality Control & Complaints Manager

Fidelity International; Tadworth; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A financial services company in the UK is looking for a Quality Control Manager to oversee its Technical Complaint support team. The successful candidate will enhance complaint handling operations and ensure high standards by developing a Quality Checking Framework. Experienced leaders with strong skills in compliance and problem-solving, preferably within financial services, will thrive in this role. The position offers a comprehensive benefits package and flexible working arrangements.

Benefits

Comprehensive benefits package

Flexible working arrangements

Qualifications

• Extensive experience managing a Quality Control process within Financial Services.
• Proven experience in staff development.
• Strong understanding of regulatory compliance in complaint handling.

Responsibilities

• Lead the Technical Complaint support team and provide strategic direction.
• Foster collaboration between Team Managers and Quality Assurance teams.
• Develop and maintain robust Quality Control procedures.

Skills

Leadership

Quality Control Management

Complex Problem Solving

Influencing Skills

Risk Management

Microsoft Office Proficiency

Education

IOC1 certification

IOC2/3 certification

Job description

A financial services company in the UK is looking for a Quality Control Manager to oversee its Technical Complaint support team. The successful candidate will enhance complaint handling operations and ensure high standards by developing a Quality Checking Framework. Experienced leaders with strong skills in compliance and problem-solving, preferably within financial services, will thrive in this role. The position offers a comprehensive benefits package and flexible working arrangements.