Technical Quality Coach - Commercial

Government Recruitment Service; Grays; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Civil Service Pension (28.97%)

Flexible working

25 days annual leave

Job summary

Government Recruitment Service in Grays is seeking a Technical Quality Coach - Commercial to deliver quality assurance across the DVSA Commercial Vehicle Testing scheme. You will coach assessors, analyse data, and support investigations to uphold high testing standards.

You will work with Delivery Managers and Leads to drive quality improvements and ensure consistent customer outcomes. A Civil Service culture and professional advisory skills are essential for success.

Qualifications

• Quality assurance across testing schemes to ensure DVSA standards.
• Coaching and mentoring to improve testing quality and competency.
• Analyze quality and performance data to identify trends and risks.
• Support appeals and investigations, site suitability activities.
• Assist in authorisation and ongoing suitability of ATFs with technical assurance.
• Promote continuous improvement and service excellence in the Quality Centre.

Responsibilities

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

Skills

Quality assurance

Coaching & mentoring

Data analysis

Stakeholder engagement

DVSA standards

Vehicle testing knowledge

Job description

Are you passionate about maintaining high standards and ensuring consistency in vehicle testing and compliance?

Do you enjoy working independently while building positive relationships with customers and industry partners?

Can you provide clear, professional advice and guidance to support quality service delivery across a national operation?

If so, we’d love to hear from you!

The Vehicle Services Quality Centre of Excellence plays a vital role in maintaining the high standards and consistency of statutory vehicle testing of Heavy Vehicles across the Driver and Vehicle Standards Agency (DVSA). Working closely with Authorised Testing Facilities (ATFs), vehicle presenters, and testing colleagues, the team provides quality assurance, guidance, and support to ensure fair, accurate, and consistent testing outcomes. Through a commitment to continuous improvement and customer service, the team helps deliver simple, clear, and trusted services that keep Britain's roads safe.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Proud member of the Disability Confident employer scheme

Technical Quality Coach - Commercial

Company: Government Recruitment Service Salary: £32,027 to £32,027 a year Hours: Full-time Location: Grays Job type: Permanent Posting date: 30 Oct 2026 Closing date: 15 Nov 2026

As a member of the Vehicle Services Quality Centre of Excellence, you will provide a professional, approachable, and customer‑focused service to internal and external stakeholders, upholding Civil Service values and cultural aspirations. Working closely with Vehicle Services Delivery Managers and Technical Quality Leads, you will help drive quality assurance and service improvements. You will also provide coaching and mentoring to Vehicle Standards Assessors colleagues, ensuring consistent application of operating instructions and supporting the delivery of high‑quality customer outcomes.

Your responsibilities will include, but aren’t limited to:

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only – whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.