Technical Project Manager

Global Relay; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is looking for a Technical Project Manager to join their Enterprise Services Team in Camden Town, UK. The role involves collaborating with various teams to ensure efficient data migrations and provide high-quality service. Ideal candidates will have strong project management skills, technical expertise, and exceptional communication abilities. Join a culture that values creativity and hard work while achieving your career goals.

Benefits

Mentoring and coaching

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• 3+ years of technical, client-facing enterprise administration experience.
• Strong written, verbal, and inter-personal communication skills.
• Demonstrated knowledge in project planning and management.

Responsibilities

• Provide world-class service in the deployment of services.
• Coordinate with different customer-facing and development teams.
• Ensure all terms and conditions from contracts are implemented.

Skills

Client-facing communication

Analytical skills

Problem-solving

Technical documentation

Project planning

Education

Undergraduate degree or higher

Tools

Microsoft Office Suite

Command-line interface

Job description

As part of the Enterprise Services Team, the Technical Project Manager works in collaboration with the Onboarding Team and customer IT resources to migrate legacy data, provide guidance on best practices, and drive implementation progress. Data Services Specialists are trusted client advisors helping ensure that data migrations from both internal and external legacy client platforms are completed efficiently. This team is available 24×7 for working with customers globally. The primary function of the Enterprise Technical Project Manager is to participate in the migration of our most strategic and demanding accounts.

Responsibilities

• Provide world‑class service in the deployment of Global Relay services and resolve customer enquiries.
• Build strong relationships with Customers, Partners, and other Global Relay Teams.
• Ensure client project deadlines are met in an efficient and professional manner.
• Process Enterprise imports, migrations, retention and other ad‑hoc requests.
• Provide accurate ETAs based on the amount of volume in import queues.
• Troubleshoot import errors and resolve related issues.
• Process imports using in‑house built Global Relay Technologies.
• Ensure overall project objectives or case requirements and target dates are clearly understood, prioritized, and communicated to all teams.
• Coordinate with different customer‑facing and development teams to keep deliverables on track and on time.
• Contribute to regular status meetings with the customer to discuss outstanding Data Services topics, update them, and record minutes.
• Ensure all terms and conditions from Order Forms, Contracts, Service Level Agreements, or Statements of Work are accurately implemented.
• Provide ongoing recommendations for improving processes, tools, or systems related to the management of major accounts.
• Ensure product updates are cascaded into the team’s knowledge base and client‑facing documentation.

Qualifications

• Post‑secondary education (minimum of an undergraduate degree preferred).
• 3+ years of technical, client‑facing enterprise administration experience.
• Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity.
• Ability to understand technical as well as business requirements and accurately capture technical notes.
• Demonstrated history of working effectively with groups at different levels of technical and process experience.
• Strong written, verbal, and inter‑personal communication skills, with outstanding telephone and email etiquette.
• Strong analytical and problem‑solving skills with significant attention to detail.
• Proficiency with MS Windows, command‑line interface, Microsoft Office Suite (Excel, Word, PowerPoint, Project, Visio) and ability to create and run Excel macros.
• Demonstrated knowledge and experience in project planning and project‑management techniques and tools.
• Strong understanding of message flow, email protocols and formats preferred.

Work Availability
Enterprise Data Services coverage is needed 24×7 leveraging a follow‑the‑sun model. Technical Project Managers are required to work professional workdays. Weekend and off‑hours availability for scheduled activities, urgent customer implementation requests, and ad‑hoc escalations may be required.

What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, and the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

About Global Relay

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.