Technical Program Manager - Infrastructure

Marks & Spencer Plc; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

20% colleague discount across M&S and

Holiday entitlement (potential to buy)

Discretionary bonus schemes

Defined Contribution Pension Scheme

Induction and training programmes

Discounts via M&S Choices portal

Wellbeing support and resources

Volunteer day

Job summary

Marks & Spencer Plc is seeking a Technical Program Manager to lead critical programmes that modernise the technology infrastructure supporting Supply Chain & Logistics. You will move legacy systems to strategic platforms, strengthen cyber resilience, and enable innovation for operational excellence.

You will work across engineering, architecture and business teams to bring clarity and coordination to complex initiatives, shaping outcomes and aligning teams around shared objectives at scale.

Qualifications

• Experience in technical programme management within large-scale infrastructure transformation.
• Strong understanding of enterprise infrastructure including networking, servers, platforms and security.
• Ability to coordinate dependencies and deliver outcomes across multiple teams.
• Clear communication with technical and non-technical audiences; build trusted relationships.
• Experience with governance, risk management, and lean-agile delivery.

Responsibilities

• Lead the infrastructure transformation roadmap across networking, infrastructure, supply chain and logistics systems, identity and access management, and security.
• Shape clear programme objectives, success measures and governance frameworks that support outcome-led delivery.
• Coordinate integrated plans, dependencies, risks, budgets and milestones across multiple teams and workstreams.
• Partner with technical teams, senior leaders and business stakeholders to support technical quality and feasibility.
• Champion modern engineering practices, including automation, observability and zero-trust security, while driving continuous improvement.

Skills

Technical programme management

Stakeholder management

Infrastructure transformation

Governance & risk

Lean-Agile delivery

Automation & observability

Zero-trust security

Job description

As a Technical Program Manager, you’ll lead critical programmes that modernise the technology infrastructure supporting M&S Supply Chain & Logistics. You’ll help move our business from legacy systems to strategic platforms, strengthening cyber resilience and enabling innovation and operational excellence.

Working across engineering, architecture and business teams, you’ll bring clarity and coordination to complex initiatives. You’ll align teams around shared outcomes and help shape the future of supply chain technology at scale.

All the details

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What They'll Do

• Lead the infrastructure transformation roadmap across networking, infrastructure, supply chain and logistics systems, identity and access management, and security.
• Shape clear programme objectives, success measures and governance frameworks that support outcome-led delivery.
• Coordinate integrated plans, dependencies, risks, budgets and key milestones across multiple teams and workstreams.
• Partner with technical teams, senior leaders and business stakeholders, including Senior Technical Programme Managers, Engineering Managers and Solution Architects, to support technical quality and feasibility.
• Champion modern engineering practices, including automation, observability and zero-trust security, while driving continuous improvement and healthy team performance.

Who You Are

• You bring experience in technical programme management, software development or technical product management, ideally within large-scale infrastructure transformation.
• You have a strong understanding of enterprise infrastructure, including networking, servers, platforms and security.
• You’re able to coordinate complex dependencies, prioritise collaboratively and deliver outcomes across multiple teams in a fast-paced environment.
• You communicate clearly with technical and non-technical audiences and can build trusted relationships, influence decisions and manage customer and stakeholder expectations.
• You take an analytical approach to problem-solving and bring experience of governance, risk management, outcome-led delivery and servant leadership within lean-agile environments.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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