Technical Program Manager, Customer Experience and Business Trends

Amazon.com, Inc; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology company in the UK is seeking an experienced Technical Program Manager to oversee cross-functional teams and manage complex technical projects. You will be responsible for driving implementation, supporting hiring initiatives, and leading operational workstreams. The ideal candidate will have a strong background in program management and software development, as well as excellent communication skills to effectively engage with both business and technical teams.

Qualifications

• Experience in managing projects across cross‑functional teams.
• Professional software development experience.
• Proficiency in one or more modern software languages.
• Experience influencing roadmap strategy.
• Proven ability to communicate with both business and technical teams.

Responsibilities

• Drive implementation of technical tasks, monitor dependencies and report risks.
• Hold partner engineering teams accountable for their goals.
• Lead core product operational workstreams including customer support.
• Support hiring and onboarding of new team members.

Skills

Technical program management

Software development

Project management

Cross-functional team collaboration

Problem solving

Communication skills

Cloud services

HTML and JavaScript

Python and Java

Education

Bachelor’s degree in engineering or computer science

Job description

As our product suite has rapidly grown in recent months, with ever-increasing demand from users, we are looking for a TPM who can coordinate across products and cross-functional teams, establishing and scaling core operational mechanisms and ensuring we are aligned to the right priorities as we move fast. The role will involve regular travel to Bangalore to work closely with our engineering team and oversee scoping of technical resources required to deliver the technical design across teams.

Responsibilities

• Hold partner engineering teams accountable for setting and delivering ambitious goals.
• Drive implementation of technical tasks, monitoring key dependencies and reporting risks, issues, and blockers. Manage ambiguity and a fast-evolving product portfolio throughout.
• Engage with software developers and technical product managers to reach decisions on hotly debated technical topics, stay at the forefront of technology advancements, and drive product/engineering teams to push the tech frontier.
• Deeply understand user needs for the product suite, partner with users as they onboard onto complex deployments, regularly drive conversations with users, and dive deep on their feedback to identify high‑impact improvements alongside product managers.
• Lead and manage core product operational workstreams including customer support team, device infrastructure labs, and operational efficiency plans, collaborating with external partner teams to deliver.
• Lead quarterly business review series and VP goal updates, working across teams to prepare reporting and surface key debates for alignment. Own strategic planning and vision documents for leadership discussions and annual planning cycles.
• Support hiring and onboarding of new team members and contribute to our high‑performing culture.

A day in the life

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon, for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non‑technical approaches and stay aware of industry and business trends.

A successful TPM will build a holistic view and a deep understanding of the relevant tech stack and business needs. As a TPM, you will anticipate bottlenecks and tradeoffs, break down complex projects into actionable modules, and build stakeholder consensus through well‑crafted program documents and exceptional verbal communication. Your technical knowledge is crucial to evaluate customer impact, while balancing product cost, quality, and schedule to solve problems effectively at speed.

You should be passionate about improving Amazon’s end‑to‑end processes and technology, and building partnerships across business and development teams to drive changes. You have the proven ability to dive deep into complex systems and metrics and understand the business context behind the data and technology. You will be responsible for using innovative technology and seeking out best practices.

Qualifications

• Experience in technical program management working directly with software engineering teams.
• Professional software development experience.
• Bachelor’s degree in engineering, computer science or equivalent.
• Proficiency in one or more modern software languages (e.g., Python, Java). 
• Familiarity with front‑end technologies such as HTML and JavaScript, and back‑end technologies such as Python, Java, and SQL, enabling effective collaboration with engineering teams.
• Proficiency in cloud services, web technologies, virtualization, developer tools, and user interface design.
• Experience in managing projects across cross‑functional teams, for successful software products and features that are used by and make an impact for an organization.
• Experience with project management disciplines including scope, schedule, budget, quality, along with risk and critical‑path management.
• Experience building sustainable processes and coordinating release schedules.
• Experience influencing roadmap strategy and definition, including defining KPIs used to drive multi‑million dollar businesses and reporting to senior leadership.
• Experience contributing to engineering discussions around technology decisions related to a product.
• Proven ability to find simple solutions to complex problems.
• Proven ability to effectively communicate with both business and technical teams; can communicate technical concepts to a non‑technical audience.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.