Technical Product Support Specialist

Michael Page; Leeds; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment firm in Leeds seeks a Technical Product Support Specialist to provide expert customer assistance. This role involves resolving technical queries and ensuring a high standard of customer service. Candidates should have a background in technical support, strong problem-solving skills, and excellent communication abilities. The position offers a salary range of £28,000 - £34,000 with opportunities for development and hybrid working options.

Benefits

Bonuses for contributions

Opportunities for personal development

Permanent role within a collaborative team

Qualifications

• Experience in a technical support role related to products.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication.
• Ability to learn quickly and adapt.
• Familiarity with troubleshooting technical issues.

Responsibilities

• Provide support to customers via various channels.
• Resolve product-related issues efficiently.
• Maintain records of customer interactions.
• Collaborate with teams on technical problems.
• Guide customers on product usage.
• Create support documentation.
• Participate in training on new products.
• Ensure customer satisfaction through timely support.

Skills

Technical support experience

Problem-solving skills

Communication skills

Proactive attitude

Detail-oriented

Job description

Overview

The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.

Responsibilities

• Provide technical support to customers via phone, email, and other communication channels.
• Troubleshoot and resolve product-related issues efficiently and effectively.
• Maintain detailed records of customer interactions and solutions provided.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Offer guidance to customers on product usage and features.
• Contribute to the creation of support documentation and FAQs.
• Participate in training sessions to stay updated on new products and technologies.
• Ensure customer satisfaction by delivering timely and professional support.

Profile / Qualifications

• A background in technical support in a products focused role.
• Strong problem-solving skills and a detail-oriented approach.
• Excellent communication skills, both written and verbal.
• A proactive attitude with the ability to learn and adapt quickly.
• Familiarity with troubleshooting technical products or software.
• A commitment to providing exceptional customer service.

Job Offer & Location

• Salary: £28,000 - £34,000 per annum.
• Opportunities for personal development and career growth.
• A bonus structure to reward your contributions.
• A permanent role within a supportive and collaborative team.
• Leeds-based office location with hybrid working options.