Technical Product Manager UK

NPS Prism; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A cloud-based customer experience platform is seeking a Technical Product Manager to own the strategy and roadmap of innovative SaaS products. The ideal candidate will have over 6 years in Product Management, proven expertise in delivering SaaS products, and strong skills in stakeholder communication and agile methodologies. This full-time remote role requires a Bachelor's degree in a relevant field and offers the opportunity to work on data-driven solutions.

Qualifications

• 6+ years in Product Management in a high-growth tech company.
• Proven experience delivering SaaS products end-to-end.
• Familiarity with core software engineering concepts.

Responsibilities

• Own the end-to-end product lifecycle.
• Deliver high-quality products on-time and on-budget.
• Research-driven product development through user feedback.

Skills

Product Management

Agile methodologies

Data analysis

Stakeholder communication

Prioritization skills

Education

Bachelor’s degree in Science, Engineering, or Computer Science

Tools

Jira

Pendo

Job description

Remote job — candidates should already have the legal right to work in the United Kingdom.

NPS Prism, owned by Bain & Company, is a leading cloud-based customer experience (CX) benchmarking platform. Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide. We value diversity, inclusion, and collaboration.

About the role

As a Technical Product Manager, you will own the strategy, vision, and roadmap for innovative SaaS products that enable organizations to elevate their customer experience through data-driven insights. You’ll set ambitious goals, navigate complex challenges, and deliver impactful features that solve real user problems. In addition to leading software product development, you will drive the creation of data‑driven tools that leverage data science and machine learning for both client-facing and internal applications.

What you’ll do

• Strategy and roadmap: Own the end‑to‑end product lifecycle—from discovery through delivery and iteration—ensuring with strategic business objectives. Translate the product vision into a clear, prioritized roadmap and feature backlog.
• Execution and delivery: Own backlog grooming and release cycles, partnering with business and engineering teams to transform requirements into precise product specifications that drive on‑time, high‑quality delivery.
• Research‑driven product development: Integrate quantitative and qualitative research, A/B testing, usability studies, and customer feedback into product planning and design. Use tools like Pendo to monitor feature usage, track KPIs, and drive data‑informed iterations.
• Software engineering & technical collaboration: Collaborate closely with software engineering teams to deliver scalable, high‑performing, and user‑centric applications. Validate feasibility and ensure alignment between product intent and engineering implementation.
• Stakeholder alignment & communication: Engage cross‑functional teams—including engineering, DevOps, industry‑specific product and operations, client engagement, and customer success—to align on priorities and go‑to‑market strategies.
• Performance measurement & optimization: Define, track, and analyze key product metrics to evaluate success, inform roadmap decisions, and drive continuous product improvement.

What we’re looking for

• 6+ years in Product Management in a high‑growth tech company or equivalent experience leading software or data products with close collaboration with engineering.
• Bachelor’s degree in a relevant field (e.g., Science, Engineering, Computer Science).

Required expertise

• Proven experience delivering SaaS products end‑to‑end, ideally in data‑intensive or analytics‑focused domains.
• Experience working in agile environments, excellent knowledge of product development lifecycles, and proficiency in Jira.
• Familiarity with core software engineering concepts, technical feasibility trade‑offs, and modern development workflows.
• Understanding of engineering best practices around quality and CI/CD.
• Experience defining detailed product requirements, writing user stories, managing backlogs, and supporting engineering delivery using tools like Jira.
• Hands‑on expertise with A/B testing, quantitative/qualitative research, usability testing, and customer feedback loops.
• Working knowledge of data infrastructure, data pipelines, and governance principles.
• Fluency in experimentation, usage analytics, and product performance tracking using tools like Pendo.

Desired management skills

• Strong prioritization skills with a proven ability to manage complexity, make trade‑offs, and deliver results at scale.
• Ability to lead autonomously in ambiguous environments, aligning teams and decisions around customer and business impact.
• Exceptional communication skills with the ability to influence cross‑functional teams, senior stakeholders, and technical partners.
• Detail‑oriented and proactive, comfortable validating features through edge‑case testing and ensuring product quality.
• Skilled at using data and insight to continuously improve product outcomes and team execution.

Employment type

Full‑time

Seniority level

Mid‑Senior level

Location

Remote (United Kingdom)