Technical Practice Manager

TD Synnex; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global IT services provider in the UK seeks a leader to manage technical delivery and Level 2 engineering teams. The ideal candidate will ensure exceptional service quality, build strong customer relationships, and collaborate with vendors. You will oversee enterprise-grade technologies, driving team development and operational excellence. This role offers a chance to shape innovative service offerings in a diverse and inclusive environment.

Benefits

Elective benefits tailored to your lifestyle

Career growth with leadership programs

Well-being programs for financial, physical, and mental health

Diversity, equity & inclusion initiatives

Internal peer-led community activities

Qualifications

• Proven management experience in IT services or infrastructure support.
• Strong technical background in firewalls, storage, and cloud platforms.
• Excellent time management and prioritization skills.

Responsibilities

• Lead technical delivery of customer-focused IT services.
• Manage Level 2 engineering teams supporting critical IT systems.
• Build and maintain strong customer relationships.

Skills

Management experience leading technical teams

Technical background in enterprise IT systems

Time management

Communication and interpersonal skills

Experience with Power BI

Attention to detail

Customer-focused mindset

Tools

Power BI

Excel

Job description

Job Purpose

Lead the technical delivery of customer-facing support and managed IT services across enterprise-grade infrastructure ensuring exceptional service quality customer satisfaction and compliance with vendor collaboration programmes.

You will manage Level 2 engineering teams responsible for supporting and maintaining critical IT systems including firewalls storage virtual machines and cloud platforms while working closely with our services product team and technology vendors to design develop and deploy innovative service offerings.

Key Responsibilities

Customer-Focused Service Delivery

• Deliver exceptional technical support and managed services to external customers.
• Act as a senior escalation point for complex technical issues ensuring swift and effective resolution.
• Build and maintain strong customer relationships fostering trust and long-term partnerships.

Team Leadership & Management

• Lead, mentor and develop Level 2 technical engineers promoting a culture of accountability innovation and excellence.
• Conduct regular performance reviews and create tailored professional development plans.
• Align team objectives with customer needs and TD SYNNEX's strategic goals.

Enterprise Infrastructure Oversight

• Manage support for enterprise-grade technologies including firewalls storage systems virtual machines and cloud infrastructure.
• Ensure systems are maintained to the highest standards of reliability and security.

Vendor Collaboration & Programme Compliance

• Maintain technical alignment with vendor collaborative programmes.
• Ensure certification standards and performance metrics are met or exceeded.
• Leverage vendor partnerships to enhance service offerings and technical capabilities.

Service Development & Deployment

• Collaborate with the services product team and vendors to design and launch new support and managed services.
• Provide technical input to ensure operational feasibility and customer value.
• Lead the rollout of new services ensuring engineering teams are trained and delivery standards are met.

Operational Excellence

• Monitor performance against SLAs and KPIs driving continuous improvement.
• Implement best practices and SOPs to ensure consistent service quality.
• Identify and mitigate operational inefficiencies and risks.

Strategic Contribution

• Work with leadership to shape service strategy and innovation.
• Provide insights and recommendations to enhance customer experience and delivery models.

Knowledge Skills & Experience

Essential

• Proven management experience leading technical teams in IT services or infrastructure support.
• Strong technical background in enterprise IT systems (firewalls storage virtualisation cloud platforms).
• Excellent time management and prioritisation skills.
• Strong communication and interpersonal skills with the ability to influence at all levels.
• Experience with Power BI and Excel for data analysis and reporting.
• High attention to detail and accuracy.
• Customer-focused mindset with a track record of delivering service excellence.

Preferred

• Knowledge of TD SYNNEX's product and technology portfolio.
• IT industry knowledge, channel vendors, programmes and competitive landscape.
• Commercial/product experience in a technology business (distribution or vendor experience advantageous).

Why Join TD SYNNEX

• Global reach local impact work with leading technology brands and customers worldwide.
• Career growth access to training certifications and leadership development programmes.
• Innovative environment be part of a team shaping the future of IT services.
• Inclusive culture we value diversity collaboration and respect.

About TD SYNNEX

At TD SYNNEX we are more than a global distributor of technology; we are a trusted partner enabling innovation and growth for our customers and vendors across 100 countries. With over 23,000 colleagues worldwide we connect the world's leading IT solutions with the businesses that need them delivering value through expertise, scale and a passion for excellence.

We believe in empowering our people, fostering collaboration and driving continuous improvement. Joining TD SYNNEX means being part of a culture that values innovation diversity and career development where your contribution helps shape the future of technology distribution and services.

What’s In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical and mental well-being through seminars, events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer‑led inclusive communities and activities including business resource groups, local volunteering events and more environmental and social initiatives.

Dont meet every single requirement? Apply anyway.

At TD SYNNEX we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role we encourage you to apply. You may be exactly the person we’re looking for!