Technical Platform Manager - D365

ao.com; Bolton; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading home appliance retailer based in Bolton is looking for a Technical Platform Manager to lead the technical direction for their Microsoft platform, ensuring scalable and secure operations across their Azure and D365 systems. You will drive governance, manage technical teams, and set standards that ensure efficient operations. The ideal candidate has proven expertise in Azure governance, D365, and a strong background in integration architecture. This role offers a hybrid work model with excellent benefits.

Benefits

25 days holidays plus bank holidays

5% pension contribution matching

Discounts across product range

Health & wellbeing services

Enhanced leave policies

Paid volunteer days

Free on-site parking

Access to AO Arena for events

Qualifications

• Proven expertise in Azure governance, automation, and operational reliability.
• Hands-on knowledge of D365 F&O and WMS/SCM.
• Delivery-focused with a strong understanding of SDLC and release procedures.

Responsibilities

• Lead the D365 and Azure technical team, ensuring delivery.
• Define integration architecture and implement CI/CD pipelines.
• Monitor performance using Azure tools to provide proactive visibility.

Skills

D365 F&O and WMS/SCM—solution patterns

Integration & CI/CD—Azure DevOps/GitHub Actions

Observability with Azure Monitor

Regulatory awareness—GDPR / UK Data Protection

Leadership—line management

Education

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate

Microsoft Certified: Azure Solutions Architect Expert

ITIL Foundation Certification

Job description

Job Title: Technical Platform Manager – D365 Location: Bolton Hybrid

Job Overview

Lead the technical direction for our Microsoft platform, ensuring secure, scalable, and cost‑aware operations across Azure and D365 Finance & Operations (F&O) and D365 WMS/SCM.

About The Role

As our Technical Platform Principal Lead, you’ll set the technical direction and day‑to‑day standards that keep our Microsoft estate secure and scalable. You’ll lead the D365 & Azure function defining the roadmap, establishing controls, and ensuring alignment across solution architecture for D365 Finance & Operations (F&O) and D365 WMS/SCM. Partnering closely with programme leads, you’ll own the technical standards, procedures, and controls across our Azure and D365 platform whilst driving governance, integration, automation, and cost‑aware decisions that enable secure, agile operations at scale.

Here’s What You Can Expect To Be Doing

You’ll lead the D365 and Azure technical team, ensuring clear priorities and strong delivery. Your focus will be on maintaining stable operations while driving change, owning the full environment lifecycle from development to production. You’ll define integration architecture, implement CI/CD pipelines, and ensure readiness for SIT and UAT. Monitoring and performance will be key, using Azure tools to provide proactive visibility and automation. You’ll also manage technical services and apply FinOps principles to optimise cost and performance.

A Few Things About You

You’re a clear, confident communicator and people leader who sets transparent expectations and measures what matters. You think critically, challenge constructively, and improve ways of working. With proven expertise in Azure governance, automation, and operational reliability, you bring hands‑on knowledge of D365 F&O and WMS/SCM and strong instincts for configuration versus customisation. Delivery‑focused and comfortable with SDLC and release procedures, you design with security and compliance in mind—applying RBAC, PAM, MFA, secure‑by‑design principles, and GDPR/UK DPA requirements.

Essential skills

• D365 F&O and WMS/SCM—solution patterns, integration touchpoints, and operational guardrails.
• Integration & CI/CD—Azure DevOps/GitHub Actions, pipelines, branching, and release controls.
• Observability with Azure Monitor, Application Insights, Logic Apps; ITSM integration.
• Regulatory awareness—GDPR / UK Data Protection Act implications for data and environments.
• Leadership—line management of Solution Architect, Technical Consultant, and DevOps Engineer.

Nice to Have's

• Modern data & cloud exposure across broader Azure services and cost‑optimised architectures.
• Big data / streaming familiarity (e.g., event‑driven designs) for high‑throughput integrations.
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate.
• Microsoft Certified: Azure Solutions Architect Expert.
• ITIL Foundation Certification.

About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines, TVs, laptops—everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly, and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Benefits

• 25 days holidays plus bank holidays (increasing to 27 days after 2 years).
• 5% pension contribution matching.
• Exclusive discounts across our product range.
• Health & wellbeing, including discounted gym membership, onsite spa, and virtual GP services.
• Enhanced maternity, paternity, and adoption leave.
• Paid volunteer days and charitable giving support.
• Free on‑site parking, subsidised Starbucks coffee, and complimentary breakfast.
• Access to the AO Arena for tickets and pre‑sale opportunities.