Technical Operations Manager

Awaze; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading travel technology company in Manchester is seeking a Technical Operations Manager to lead the Technical Operations team across the UK and Europe. The role focuses on overseeing enterprise IT solutions and ensuring system reliability and security. Ideal candidates will have strong leadership skills and extensive experience with AWS and Azure. The position offers a hybrid working model and benefits including an annual bonus and professional development opportunities.

Benefits

Annual Bonus Scheme

25 days holiday plus bank holidays

Holiday Discounts across our network

Pension contribution scheme

Private healthcare

Hybrid working (2 days in office)

Ongoing training and professional certifications

Qualifications

• Strong team leadership and management skills.
• Extensive hands-on knowledge with public cloud solutions - AWS essential, AZURE nice to have.
• Proven experience managing medium to large-scale IT projects.

Responsibilities

• Lead and inspire a team of 11 Technical Operations professionals.
• Oversee the design and delivery of enterprise IT solutions.
• Manage and maintain a hybrid datacentre and multicloud environment.

Skills

Team leadership and management skills

AWS

AZURE

SaaS services like Office 365

ITIL experience or qualifications

Managing large-scale IT projects

Communication, analytical, and decision-making skills

Microsoft stack knowledge (Exchange, Active Directory, etc.)

Vulnerability management and IT governance

Tools

AWS

AZURE

Office 365

Job description

We are Awaze, the largest managed vacation rentals and holiday resorts business in Europe, which brings together some of the continent’s most trusted travel brands, including cottages.com, Hoseasons and Novasol.

With over 1.5 million bookings each year, we're proud to offer our guests a choice of over 100,000 properties across 25 countries in Europe.

Position : Technical Operations Manager

We’re entering an exciting new phase of our tech and product strategy, with a focus on innovation, experimentation, and conversion at the heart of everything we do. Our mission is to elevate the web and mobile experience for our guests and owners, driving seamless journeys across all our group companies.

To achieve our goals, we’re looking to make some key hires...are you ready to be part of the transformation and help shape the future of the travel industry?

🏡 About the role

As our Technical Operations Manager, you’ll lead the Technical Operations team across the UK and Europe - a critical function ensuring our technology estate remains reliable, secure, and aligned with our business goals.

You’ll oversee the design and delivery of enterprise IT solutions, manage hybrid datacentre and multicloud environments, and provide expert guidance for complex technical incidents, all while leading a team of 11 talented professionals.

This role blends hands‑on technical leadership with strategic oversight, ensuring operational excellence and continuous improvement across our IT landscape.

🏡 Your day-to-day responsibilities

• Lead and inspire a team of 11 Technical Operations professionals across the UK and Europe.
• Oversee the design, delivery, and performance of enterprise IT solutions.
• Ensure systems and services are reliable, secure, and aligned with business objectives.
• Manage and maintain a hybrid datacentre and multicloud (AWS / AZURE) environment.
• Oversee incident, change, and problem management following ITIL best practices.
• Drive continuous improvement initiatives to enhance performance and efficiency.
• Partner with suppliers and vendors to ensure best‑in‑class service delivery.
• Support business continuity and disaster recovery planning and execution.
• Monitor and manage system security, vulnerabilities, and compliance.

🏡 Skills & Experience Required

• Strong team leadership and management skills.
• Extensive hands‑on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have)
• Broad understanding of SaaS services such as Office 365.
• ITIL experience or qualifications.
• Proven experience managing medium to large‑scale IT projects.
• Excellent communication, analytical, and decision‑making skills.
• Strong Microsoft stack knowledge : Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell.
• AWS Associate (or higher) or Azure equivalent certification advantageous.
• Practical experience with vulnerability management and IT governance.

Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending industry events, or exploring mentoring opportunities, we’ll support your professional development every step of the way.

🏡 What will we offer you?

At Awaze, we’re building a world‑class tech function that sits at the centre of our growth and innovation strategy. You’ll have the chance to make a real impact, drive key initiatives, and shape the technology that underpins Europe’s leading travel brands.

Plus, you’ll also receive the following :

• Annual Bonus Scheme
• 25 days holiday plus bank holidays
• Holiday Discounts across our network
• Pension contribution scheme
• Private healthcare
• Hybrid working (2 days in Manchester office per week)
• Ongoing training and professional certifications

🏡 Get in touch, we’d love to chat.

If you’re excited by the idea of shaping the future of travel technology and leading teams that keep everything running behind the scenes, we’d love to hear from you.

Send your profile today and let’s talk.