Technical Operations Manager

Facilities Management Intrapreneur; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global provider of facilities management is seeking a Technical Operations Manager in London to drive superior account performance and manage operational activities across contracts. The ideal candidate will ensure compliance with service delivery standards and build strong client relationships. Responsibilities include overseeing recruitment and ensuring a focus on performance objectives. This position offers a strategic opportunity to enhance service levels in the facilities management sector.

Qualifications

• Proven experience in technical operations management.
• Strong leadership skills and team management experience.
• Excellent client relationship management abilities.

Responsibilities

• Provide strategic and operational support for the Account Director.
• Oversee all operational activities across the contract.
• Manage team recruitment and retention, including training.

Job description

JobTitle : TechnicalOperationsManagerBuildingServices

WearerecruitingaTechnicalOperationsManagertojointheteamlocatedinLondonworkingforaleadingglobalproviderofintegratedfacilitiesandcorporaterealestatemanagement.

JobSummary

Ensureteammembersarecontinuallyimprovinglevelsofservicedelivery,drawingonindustrybestpracticesettingahighbenchmarkfortheFMstodelivertoineachrespectivearea.Ensurecontinualclientfocusacrossallareas.

KeyResponsibilities

• BetheprimarystrategicandoperationalsupportpointfortheAccountDirector
• Overseealloperationalactivityacrossthecontract.
• Overseeandfulfilallclientreportingactivities.
• Managetheteamtoatransparentsetofsharedobjectives.
• Managetalentrecruitmentandretention,includingtrainingrequirementsandperformancemanagement.
• Drivesuperioraccountperformancetosupporttheclientbusinessandcontractualobjectives.Developshortandlongtermobjectivestoenhanceservicedeliverylevels,measure,deliverandreportagainstthese.
• Ensurefullcontractcomplianceonoperational,risk,andcompliancematters
• Measurethecontractsperformanceagainstagreedtargetsandscorecardcompliance
• Leadbyexampleinallsupplypartnerrelationships,ensuringallteammembersaremanagingandpartneringwithvendorsprofessionallyandefficiently,buildingbestinclassrelationships.
• Overseeallvendorrelationships.

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