Technical Operations Manager

Moonbug Entertainment; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global entertainment company is seeking a Technical Operations Manager in London. The role focuses on optimising workflows and adopting new technologies across departments such as post-production and localisation. Candidates should have experience in media distribution and a strong understanding of production workflows. Essential skills include problem-solving, stakeholder management, and familiarity with media production tools. Competitive benefits include free private healthcare and enhanced maternity/paternity leave.

Benefits

Free Private Healthcare

Enhanced Maternity and Paternity leave

Matched 5% pension scheme

Free yoga/fitness wellbeing classes

Free weekly lunch

Friday drinks at 4pm

Qualifications

• Minimum 3-5 years in technical operations, post-production, or media distribution.
• Experience with cloud-based media workflows and AI-assisted tools.
• Familiarity with international content delivery.

Responsibilities

• Streamline and optimise end-to-end content workflows.
• Identify and scale AI/ML tools for content creation and quality control.
• Collaborate on hybrid cloud and on-prem media pipelines.
• Onboard and evaluate external vendors.
• Monitor KPIs for workflow efficiency and content quality.

Skills

Understanding of production workflows

Knowledge of media production tools

Problem-solving and deadline management

Cross-functional coordination

Strategic planning

Tools

Adobe Cloud

Pro Tools

Da Vinci Resolve

Job description

Overview

About Moonbug Entertainment

Thank you for considering the Technical Operations Manager role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond.

London, Camden | Office based | Benefits including Free Private Healthcare, Enhanced Maternity and Paternity leave, matched 5% pension scheme, free yoga/fitness wellbeing classes, free weekly lunch and Friday drinks @ 4pm

The Role

This role is the point person for the optimisation of workflows and adoption of new technology across the Studio Department. It requires deep technical understanding, creative problem solving skills, thorough production workflow knowledge and an ability to educate and engage other teams on how to improve their processes.

This role liaises with multiple teams and departments including Post Production, QC, Localisation, Operations, Production, Creative, Brand and Distribution.

The ideal candidate will have a wide and deep repository of knowledge, a thirst to learn more and an ability to apply new solutions and tech in a creative and fast paced environment.

Responsibilities

Workflow & Pipeline Orchestration

Streamline and optimise end-to-end content workflows across animation and live action. Standardise processes for production, post-production, localisation, QC, and distribution to multi-platform audiences. Implement structured pipelines for multi-territory, multi-language, and multi-platform deliverables.

AI Integration

Identify, test, and scale AI/ML tools for content creation, QC, metadata enrichment, captioning, localisation, personalisation, traffic scheduling, and content discovery.

Cloud Infrastructure Management

Collaborate with IT/DevOps to ensure scalable storage, rendering, archiving, and distribution workflows. Maintain and optimise hybrid cloud/on-prem media pipelines. Oversee API integrations, metadata schemas, and tool interoperability across platforms.

Vendor & Partner Integration

Onboard, manage, and evaluate external vendors, including animation studios, QC facilities, dubbing/localisation vendors, AI vendors, and cloud partners. Standardise vendor workflows and ensure compliance with delivery requirements and metadata standards.

Metrics, Reporting & Continuous Improvement

Define and monitor KPIs for workflow efficiency, AI adoption, content quality, and vendor performance. Lead continuous improvement initiatives, identifying bottlenecks and implementing scalable solutions.

Ideal Background and Experience

Candidates for this role must possess a minimum of 3-5 years of experience in technical operations, post-production, or media distribution. Experience working with cloud-based media workflows and AI-assisted tools is highly desirable, as is familiarity with international content delivery, encompassing various languages, territories, and platforms.

Essential Skills

• Comprehensive understanding of production workflows across animation and live action
• Thorough knowledge of media production tools, ideally including Adobe Cloud, Pro Tools and Da Vinci Resolve
• Experience of applying new and emerging software and hardware to existing production processes
• Problem-solving, deadline management, cross-functional coordination, proactive risk flagging
• Stakeholder management, communication, documentation, and contract adherence
• Policy enforcement, quality assurance, attention to detail, rigorous methodology
• Strategic planning, innovation adoption, and long-term vision