Technical Operations Executive

The Football Association of Wales; Hensol; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Football Association of Wales is seeking an experienced administrator to support the alignment and delivery of programmes within the Technical Department, including high performance strategy, education operations and data systems.

Responsibilities include coordinating events, managing LMS/COMET processes, handling budgets, and maintaining databases, with a focus on quality customer service to coaches, clubs and partners across Wales.

Qualifications

• GCSE standard education; ideally A level or equivalent.
• At least 12 months of administration experience.
• Experience in project and/or event management.

Responsibilities

• Provide operational and administration support for High Performance Strategy.
• Support planning and delivery of events and education programmes.
• Budget tracking, sales income and expenditure monitoring.

Skills

MS Office

Data entry

Organisational skills

Communication

Attention to detail

Customer service

Multitasking

Teamwork

Education

GCSE

A-level or equivalent

Tools

Freshdesk

Stripe

LMS

COMET

FAW Licences App

Assessment App

Job description

Purpose of Role

The Football Association of Wales is looking to appoint an experienced administrator to support the alignment and delivery of programmes within the Technical Department.

High Performance Strategy

• Work with the Head of Technical Operations to ensure the 6 pillars of the High performance strategy are provided with operational and administration support.
• Support coordination and planning of all technical partnership events including UEFA Share Study Visits, Analysis Conferences, and FIFA Technical development programmes.
• Continuously support the technical team to improve processes across the programmes.
• Ad hoc project support for the Technical department.
• Support the planning and delivery of the FAW Coaches Conference annually.
• A commitment to safeguarding children and adults at risk, including compliance with all FAW safeguarding policies and procedures.

On Pitch Education Operations

• Work with the Coach Education team to provide operational and administration support for all levels of the pathway including Grassroots, Elite and CPD programmes.
• Support alignment with the UEFA Coaching Convention, maintaining consistency and compliance with UEFA standards and criteria across the pathway.
• Work with the wider technical team to support their education offers including Medical, Talent Id and Analysis.
• Budget tracking; monitoring sales income and expenditure.
• Manage and administer purchase order documentation linked to invoicing.
• Logistics and Course Management; coordinating facilities, hotels, travel, catering.
• Manage admissions panels, scheduling, course calendars and planning meetings with relevant leads and support staff.
• Support ongoing relationships with key stakeholders, such as UEFA, FIFA, other governing bodies, coaches, clubs and leagues.

Data & Technology

• Supporting the ongoing delivery and processes associated with the FAW Learning Management System (LMS).
• LMS Course building; to include class set up, resources, modules, automated emails to ensure courses go live publicly correctly.
• Ongoing Database management; maintaining records of Coaches, Education and support staff.
• Supporting the Coach Registration process on COMET
• Customer service support using the Freshdesk system.
• Invoices, Sales and Reporting via the Stripe payment system linked to the LMS.
• Support with the development and maintenance of current systems to include; Coach Cymru, Coaches Voice, FAW Licences App and the Assessment App.

Reporting & Partnerships

• Support with new and existing partnerships including Chase, Coaches Voice, Universities and International partners. Including panel meeting support, reporting and contract activations.
• Preparing reports for stakeholders including internal boards, UEFA, FIFA, Sport Wales

Person Specification

Qualifications and Experience

• A minimum of GCSE standard education but ideally educated to A level standard or equivalent.
• Experience of working in a similar role, at least 12 months administration experience is essential.
• Experience of project and/or event management

Knowledge, Skills and Behaviours

• Experience of Microsoft applications, for example Word, Excel, Outlook and PowerPoint are essential
• Knowledge ofof data entry and databases
• Excellent organisational and communication skills
• Good attention to detail
• Strong customer service skills
• Ability to manage multiple priorities.
• Ability to work independently and as part of a team

Role Specific Requirements

• Driving license or access to reliable transport to travel around Wales as needed.
• Enhanced DBS Disclosure required.
• The ability to work outside of normal working hours on occasion to include weekend working.
• Ability to speak Welsh would be advantageous