Technical Officer

Brighton & Hove City Council; Hove; On-site; GBP 28,000 - 36,000; Full time

Job summary

Brighton & Hove City Council is recruiting for a role within the Environmental Protection team to investigate statutory nuisance complaints such as noise and odour and to deliver high quality public service to residents and businesses.

You will be an effective communicator working with a wide range of service users, using problem solving and mediation to find informal resolutions and, where needed, formal measures to ensure compliance and successful outcomes.

Responsibilities

• Investigate statutory nuisance complaints such as noise and odour.
• Be an effective communicator with a wide range of service users to investigate complex complaints and find resolutions.
• Use problem solving and mediation skills to achieve informal resolutions and, where required, formal actions to ensure compliance and successful outcomes.

Job description

Contractual hours: 37 Package: We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages., You will work as part of a team in delivering Environmental Protection work consisting of investigating statutory nuisance complaints such as noise and odour. As an effective communicator involved with a wide range of service users you will investigate complex complaints and find resolution, you will use problem solving and mediation skills to best effect. You will find informal resolutions and on ocassion be required to use formal means to ensure compliance and secure successful outcomes to complaints. We offer appropriate training in relation to the job role, such as Acoustics training, and encourage progression on the career pathway. Encouraging a diverse workforce Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to Why work for us? As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

Join us in Brighton and Hove - a unique, energetic, diverse centre for culture in the Southeast and an exciting place to develop your career.

As part of the Environmental Protection team you will play your part to deliver high quality services to our different communities of residents and businesses.

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.