Technical Manager - Production Kitchens

Harrods Careers; Cheltenham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading luxury department store in England seeks a Production Technical Manager to join its Knightsbridge team. This full-time, on-site role involves ensuring food safety, developing HACCP plans, and leading the technical and QA teams. Candidates should have a degree in Food Safety or equivalent experience, alongside strong leadership and communication skills. A competitive salary, annual KPI bonus, and various benefits are offered to support your career development.

Benefits

Competitive annual salary

Annual KPI bonus

Private healthcare

Generous pension

25 days annual leave

Up to 33% in-store discount

Qualifications

• Strong technical expertise in food safety and quality management systems.
• Proven experience in a manufacturing background.
• Ability to lead and develop technical teams.

Responsibilities

• Ensure the highest standards of food safety and quality.
• Develop and maintain HACCP plans and food safety policies.
• Oversee audits and champion continuous improvement.

Skills

Food safety management

HACCP development

Leadership and team management

Excellent communication

Education

Degree in Food Safety or equivalent

Job description

Technical Manager - Production Kitchens

We’re looking for a Production Technical Manager to join our in-house Production Kitchen at Harrods. This is your opportunity to lead a passionate, award-winning team and play a key role in delivering exceptional quality within our iconic Knightsbridge store.

About the Role

You’ll be responsible for ensuring the highest standards of food safety, quality, and legal compliance across our production kitchens. With a focus on continuous improvement and our aspiration to achieve BRCGS accreditation by 2027, you’ll shape robust procedures and drive technical excellence throughout the operation.

Key Responsibilities include:

• Developing and maintaining food safety policies, HACCP plans, and allergen risk management.
• Overseeing audits, resolve non-conformances, and champion continuous improvement.
• Providing technical expertise for NPD and monitor product quality.
• Coaching, developing, and motivating the technical and QA teams while building strong stakeholder relationships.

This is a full-time, on-site role at our Knightsbridge location, working five days per week. Flexibility is key, as occasional weekend work may be required to support business needs.

About You

We’re looking for a confident leader with strong technical expertise and a passion for food safety to help us deliver excellence in every product.

You will also have:

• Degree in Food Safety or equivalent industry experience, with solid knowledge of food safety and quality management systems.
• Proven technical expertise from a manufacturing background, including HACCP development and management (Level 3 HACCP required).
• Effective people management skills with the ability to lead and develop teams.
• Excellent communication, interpersonal, and time-management skills, with flexibility to adapt to changing priorities.
• Strong work ethic, commitment to Harrods values, and ability to work independently with minimal supervision.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return for your hard work, you will receive some great benefits including a competitive annual salary plus annual KPI bonus, private healthcare, 25 days annual leave, up to 33% in-store discount, generous pension and great learning and development opportunities to help further your career.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type

Permanent

Department

Food Buying & Product Development (David Hinsley)