Technical Manager &Mdash; CCTV

Purely Recruitment Solutions; Chippenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Technical Manager for CCTV systems in Chippenham. The role involves providing technical support and managing system integrations. The ideal candidate will have extensive experience with Hikvision and Avigilon systems, strong networking knowledge, and excellent troubleshooting skills. A full UK driving license is required, and travel to customer sites is expected.

Benefits

Company Car

Engineer Van or Car allowance

Qualifications

• Excellent troubleshooting and communication skills.
• Extensive experience with Hikvision and Avigilon camera systems.
• Strong networking knowledge applied to CCTV and access control.
• Proven track record in security systems providing technical leadership.

Responsibilities

• Provide advanced technical support for CCTV systems.
• Design and review CCTV system schematics and requirements.
• Lead commissioning and fault resolution processes.
• Manage integrations between different security systems.

Skills

Troubleshooting skills

Communication skills

Experience with Hikvision

Experience with Avigilon

Networking knowledge

Experience with Texecom

Experience with 2N solutions

Experience with Paxton Net2

Job description

Technical Manager — CCTV

Chippenham

Permanent - Full-time

Salary is dependent on experience

We are currently recruiting for a Technical Manager to join our client based in Chippenham.

Key Responsibilities

• Provide advanced technical support and escalation for CCTV systems (Hikvision and Avigilon), including camera configuration, VMS/NVR/recording servers, network design and performance tuning.
• Design, review and sign‑off CCTV and access control system schematics, cabling topology, and server/network requirements.
• Lead commissioning and fault resolution processes; support on‑site engineers and customers with complex faults and networked CCTV issues.
• Manage integrations between CCTV, access control (2N, Paxton Net2) and alarm platforms (Texecom cloud).
• Maintain technical documentation, standard operating procedures, and system configuration templates.
• Deliver technical training and mentoring for engineering teams; create runbooks and escalation playbooks.
• Work with suppliers (Hikvision, Avigilon, Texecom, 2N, Paxton) on firmware and warranty/technical cases.
• Oversee system health monitoring processes, remote diagnostics tooling, and reporting.

Skills & Experience — Essential

• Excellent troubleshooting and communication skills — able to explain technical issues clearly to engineers and non‑technical customers.
• Extensive, demonstrable experience with Hikvision and Avigilon camera systems, VMS and server/network configuration.
• Strong networking knowledge (IP routing, VLANs, QoS, PoE, subnetting) as applied to CCTV and access control.
• Practical experience with Texecom (cloud and system operation), 2N network access solutions and Paxton Net2.
• Proven track record providing technical leadership in security systems (CCTV & access control).
• Holds a full UK driving licence and is willing to travel to customer sites.

Skills & Experience — Desirable

• Fire alarm systems knowledge and experience.
• Experience with system health monitoring platforms or remote management tools.
• Professional qualifications / vendor certifications (Avigilon, Hikvision, Texecom, Paxton, 2N) or equivalent experience.
• Previous experience managing a small technical team or being the technical escalation point.

Company Car: Engineer Van or Car allowance