Technical Literature Manager FTC

AXA UK plc; Royal Tunbridge Wells; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A major health and insurance provider is seeking an experienced professional to manage technical product literature. The ideal candidate will possess extensive experience in the insurance sector, ensure regulatory compliance, and lead collaboration across teams. Strong communication skills and attention to detail are essential. This role offers a competitive salary of up to £55,000 along with additional benefits and a flexible hybrid working model.

Benefits

Competitive annual salary up to £55,000

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10× annual salary)

Private medical cover

28 days annual leave plus Bank Holidays

Opportunity to buy or sell up to 5 additional days of leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Extensive experience in managing technical product literature.
• Strong knowledge of regulatory compliance in health and insurance sectors.
• Ability to produce clear and compliant content under tight deadlines.

Responsibilities

• Lead application of technical content and provide expert guidance.
• Collaborate with teams to ensure accuracy of technical literature.
• Conduct quality assurance reviews and verify amendments.

Skills

Technical product literature management

Regulatory compliance knowledge (FCA/PRA, GDPR)

Excellent communication skills

Stakeholder relationship management

Attention to detail

Creative thinking

Ability to work under pressure

Job description

At AXA Health, our success depends on clear, accurate, and compliant technical literature that supports our products and services across SME, individual, and large corporate markets. We are committed to delivering high-quality content that informs our customers, partners, and internal teams, ensuring compliance, clarity, and customer confidence.

Responsibilities

• Lead and manage the application of technical content, providing expert guidance and thought leadership in cross‑team forums such as TPWG, PSC, and MJG
• Collaborate with internal teams and external suppliers to support the implementation of key changes and ensure the accuracy of technical literature
• Conduct quality assurance reviews within your team to verify amendments, updates, and new information are accurate and compliant
• Offer technical literature consultancy and actively participate in forums such as VC, Product Review, and Brand reviews to shape content strategies
• Engage in key business cycles like Product Review, Customer Renewals, and cost optimisation projects, providing technical expertise and thought leadership
• Build and maintain strong relationships with stakeholders across the business, ensuring requests are managed within agreed SLAs and guiding cross‑functional teams on key projects
• Support the development and delivery of systems and processes aligned with regulatory requirements (FCA/PRA, GDPR, business continuity, etc.), simplifying language and removing unnecessary complexity
• Track delivery against project timelines and regulatory commitments, ensuring literature is produced on time and to a high standard

Qualifications

• Extensive experience in managing technical product literature within insurance, healthcare, or financial services sectors
• Strong knowledge of FCA/PRA, GDPR, and regulatory compliance related to health and insurance products
• Excellent written and verbal communication skills, with the ability to produce clear, accurate, and compliant content
>Demonstrated ability to influence stakeholders and manage relationships across functions and with external suppliers
• High attention to detail, with a focus on quality and accuracy in all deliverables
• Creative thinker with a passion for simplifying complex language and improving processes
• Proven ability to work under pressure, prioritise multiple projects, and deliver within tight deadlines
• Knowledge of healthcare, provider practices, and market trends, with strategic awareness of the insurance landscape

Equal Opportunities

AXA is an Equal Opportunities Employer. We take pride in treating all employees and potential hires with respect and without discrimination based on any protected characteristics. We are a Disability Confident Leader and actively encourage applications from people with disabilities. We also promote diversity and inclusion, encouraging applications from individuals of all backgrounds.

Benefits

• Competitive annual salary up to £55,000
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10× annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy or sell up to 5 additional days of leave
• Wellbeing services & resources
• AXA employee discounts

Work arrangement: flexible hybrid model with the possibility to work remotely two days a week (40%) and in the office three days a week (60%) in the future.