Technical Lead, Guardian Support - Remote & Travel

Motorola Solutions; Rugby; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm based in the UK is seeking a Technical Lead for Guardian Support. This role involves leading a team of Support Engineers to ensure exceptional customer service for emergency response providers. The ideal candidate will have strong troubleshooting skills and prior leadership experience. The position allows for remote work with opportunities for in-person team engagement. Competitive benefits package is offered, including a holiday bonus and flexible working options.

Benefits

Competitive salary and bonus schemes

25 days holiday + bank holidays

Enhanced maternity and paternity pay

Qualifications

• Ability to attain NPPV3 and SC clearance; UK resident for 5 years.
• Previous team leadership experience is essential.
• Experience with SIP technologies and VOIP.

Responsibilities

• Lead a team of established Support Engineers.
• Ensure exceptional customer service standards.
• Drive Continual Service Improvement within the team.

Skills

Strong troubleshooting and problem-solving skills

Strong business/customer facing experience

Technical leadership

Knowledge of System Level Design

Experience with Microsoft SQL

Education

Relevant technical qualification

Tools

Microsoft Server Family

Azure

VMware

Job description

A leading technology firm based in the UK is seeking a Technical Lead for Guardian Support. This role involves leading a team of Support Engineers to ensure exceptional customer service for emergency response providers. The ideal candidate will have strong troubleshooting skills and prior leadership experience. The position allows for remote work with opportunities for in-person team engagement. Competitive benefits package is offered, including a holiday bonus and flexible working options.