Technical Lead, Guardian Support - Remote & Travel

Motorola Solutions; Glasgow; Remote; GBP 50,000 - 75,000; Full time

Job summary

A global technology company in Glasgow is seeking a Technical Lead for Guardian Support to oversee a team and ensure high standards of customer service for emergency response providers. The ideal candidate will have strong troubleshooting skills and previous leadership experience. This role offers a competitive salary and benefits, alongside the opportunity for professional growth in a mission-driven environment focused on public safety.

Benefits

Competitive salary and bonus schemes

Two weeks additional pay per year (holiday bonus)

25 days holiday entitlement + bank holidays

Private medical insurance

Flexible working options

Qualifications

• Experience with implementing or managing third line application support functions.
• Experience/support of Microsoft Server High availability including clustering.
• Experience supporting technology stacks in Azure is a plus.

Responsibilities

• Lead a team of Support Engineers for the Guardian platform.
• Ensure exceptional customer service and support standards.
• Drive Continual Service Improvement within the team.

Skills

Strong troubleshooting and problem-solving skills

Strong business/customer facing experience

Team leadership or line management experience

Ability to attain NPPV3 and SC clearance

Fundamental knowledge of System Level Design

Tools

Microsoft SQL

Microsoft Server

VOIP

SIP technologies

Job description

A global technology company in Glasgow is seeking a Technical Lead for Guardian Support to oversee a team and ensure high standards of customer service for emergency response providers. The ideal candidate will have strong troubleshooting skills and previous leadership experience. This role offers a competitive salary and benefits, alongside the opportunity for professional growth in a mission-driven environment focused on public safety.