Technical Lead, Guardian Support - Remote & Travel

Motorola Solutions; Coventry; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology company is seeking a Technical Lead for Guardian Support in the UK. This remote role involves managing a team of support engineers to ensure exceptional customer service for emergency response providers. Strong troubleshooting skills and leadership experience are essential. The job offers a competitive salary, bonuses, and flexible working options, while contributing to products that make a real difference in public safety.

Benefits

Competitive salary and bonus schemes

25 days holiday entitlement

Private medical insurance

Flexible working options

Career development support

Qualifications

• Ability to lead a support team and ensure high standards.
• Strong troubleshooting and problem-solving skills are essential.
• Confidence in making decisions on customer issues.

Responsibilities

• Manage the System Support function and oversee the support team.
• Coordinate with Business Analysts on resource demands.
• Drive continual service improvement and quality processes.

Skills

Troubleshooting

Problem-solving

Leadership

Customer-facing experience

Strong communication

Education

NPPV3 and SC clearance eligibility

Team leadership experience

Knowledge of Microsoft Server Family

Tools

Microsoft SQL

Microsoft Server

VOIP technologies

Job description

A leading global technology company is seeking a Technical Lead for Guardian Support in the UK. This remote role involves managing a team of support engineers to ensure exceptional customer service for emergency response providers. Strong troubleshooting skills and leadership experience are essential. The job offers a competitive salary, bonuses, and flexible working options, while contributing to products that make a real difference in public safety.