Technical Lead, Guardian Support - Remote & Travel

Motorola Solutions; City of Edinburgh; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology company in the UK is seeking a Technical Lead for Guardian Support to manage a team of Support Engineers. This role focuses on enhancing customer service standards and leading initiatives for continual service improvement. Successful candidates will have team leadership experience and strong problem-solving skills. This position offers remote work with occasional travel across the UK.

Benefits

Competitive salary and bonus schemes

25 days holiday entitlement + bank holidays

Private medical insurance

Qualifications

• Resident of the UK for a minimum of 5 years to obtain clearance.
• Experience with managing third line application support functions.
• Experience in supporting technology stacks in Azure.

Responsibilities

• Lead a team of Support Engineers, ensuring customer service standards.
• Work closely with Business Analysts and Customer Relationship Managers.
• Drive improvements in processes to enhance quality and resolution time.

Skills

Strong troubleshooting and problem-solving skills

Strong business/customer facing experience

Team leadership or line management experience

Ability to attain NPPV3 and SC clearance

Tools

Microsoft Server Family

Microsoft SQL

VOIP

Job description

A technology company in the UK is seeking a Technical Lead for Guardian Support to manage a team of Support Engineers. This role focuses on enhancing customer service standards and leading initiatives for continual service improvement. Successful candidates will have team leadership experience and strong problem-solving skills. This position offers remote work with occasional travel across the UK.