Technical Lead (Audio)

Encore; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading audio-visual company is seeking a Technical Lead to manage the setup and operation of audio-visual systems for events. Responsibilities include leading teams, ensuring customer satisfaction, and maintaining high technical standards. The ideal candidate must demonstrate strong troubleshooting abilities and have excellent customer service skills. Experience with mixing consoles, RF systems, and PA systems is essential. This position offers an opportunity to work in a dynamic event environment in Greater London.

Qualifications

• Experience in setting up and operating audio-visual systems in events.
• Excellent customer service skills and ability to communicate effectively.
• Strong technical troubleshooting skills with audio-visual equipment.

Responsibilities

• Set up and operate audio-visual systems for events.
• Lead teams in executing technical requirements during events.
• Troubleshoot and resolve issues quickly during shows.
• Ensure compliance with health and safety regulations.

Skills

Mixing consoles operation

Building RF systems

PA systems tuning

Comms systems setup

Troubleshooting

Customer service

Tools

Yamaha

Allen & Heath

DiGiCo

Sennheiser

Shure

D&B

Martin Audio

L'Acoustics

RTS

Tecpro

GreenGo

Job description

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Key Job Responsibilities

Equipment Operation

• FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
• Building RF systems (Sennheiser, Shure)
• Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
• Setting up comms systems (RTS, Tecpro, GreenGo)
• Setting up line systems and mics for live acts
• Operating monitors for live acts
• Leading teams on builds, shows and derig
• Troubleshoot technical issues and resolve problems quickly as they arise
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.