Technical Helpdesk Support Agent

Arch Systems; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech firm in the UK is seeking a Technical Helpdesk Support Agent to provide essential tech support and maintain customer satisfaction. The ideal candidate has strong troubleshooting skills and fluency in both French and English. You'll be responsible for resolving customer inquiries, tracking support tickets, and ensuring a seamless customer experience. This role offers opportunities for professional growth and personal development within a dynamic team.

Benefits

Personal development budget

Well-being benefits

Career growth opportunities

Qualifications

• Experience in a helpdesk, IT support, or customer service tech role.
• Familiarity with remote desktop tools and helpdesk software.
• Ability to guide users through step-by-step solutions.

Responsibilities

• Be the first point of contact for customers needing tech support.
• Troubleshoot and resolve hardware, software, and network issues.
• Follow up with users to confirm issues are fully resolved.

Skills

Troubleshooting skills

Clear communication in French

Clear communication in English

Comfort with computer systems

Problem-solving under pressure

Tools

Freshdesk

Zendesk

Jira

Job description

At A Glance

We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops.

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. You’ll be the first call when things don’t go to plan - diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. As our footprint in France expands, we’re looking for someone fluent in French (while English remains our company-wide language). If you like solving problems, talking tech, and keeping people calm when things get tricky, you’ll fit right in.

What You’ll Do

• Be the first point of contact for customers needing tech support—via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Guide users through step-by-step solutions, remotely (or occasionally on-site)
• Escalate complex issues when needed - making sure they land with the right people fast
• Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira
• Follow up with users to confirm issues are fully resolved

What You’ll Bring

• Experience in a helpdesk, IT support, or customer service tech role
• Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
• Familiarity with remote desktop tools and helpdesk software
• Clear communication skills in both French and English
• Eye for detail, patience, and problem-solving under pressure
• A team mindset but able to work independently too

Why Join Us

• A role that directly impacts customer experience and operational excellence
• An international, fast-paced team where your input really matters
• Career growth opportunities as our support function scales with the business
• Personal development budget, well-being benefits, and yes, some solid swag

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About us

Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in four additional countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting‑edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.

Here you can find more information:

www.boostinc.com / www.boostbar.ch