Technical Helpdesk Advisor — Mechanical Troubleshooter

Reed; Camberley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Enhanced pension

Private healthcare

Dental cover

Discretionary bonus

Full training

Supportive team

Career development

Job summary

Reed is seeking a Technical Helpline Advisor in Camberley to join a leading manufacturer of outdoor power equipment. This office-based role focuses on delivering first-class technical support to dealers, customers, and internal teams.

You will diagnose faults, advise on repairs and maintenance, and maintain accurate case notes while building strong customer relationships. A proactive, mechanically minded individual with strong communication skills will thrive here.

Qualifications

• Strong mechanical aptitude and fault-finding skills.
• Excellent communication and customer service abilities.
• Confidence in speaking to customers by telephone and email.
• Good IT skills, including proficiency in Microsoft Office.
• A proactive approach to problem-solving.
• The ability to explain technical information clearly to non-technical customers.

Responsibilities

• Provide technical support to dealers, customers, and internal colleagues via telephone, email, and CRM.
• Investigate faults and help identify appropriate solutions.
• Advise on repairs, servicing, and product maintenance.
• Support warranty and product-related enquiries.
• Liaise with workshop and service teams to ensure queries are resolved efficiently.
• Build strong customer relationships through excellent service and communication.
• Maintain accurate records and case notes.

Skills

Mechanical aptitude

Fault finding

Communication skills

Customer service

Telephone & email confidence

IT skills

Problem solving

Technical explanation

Tools

Microsoft Office

Job description

Reed is seeking a Technical Helpline Advisor in Camberley to join a leading manufacturer of outdoor power equipment. This office-based role focuses on delivering first-class technical support to dealers, customers, and internal teams.

You will diagnose faults, advise on repairs and maintenance, and maintain accurate case notes while building strong customer relationships. A proactive, mechanically minded individual with strong communication skills will thrive here.