Technical Fleet Support Specialist

Arval BNP Paribas Group; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global vehicle leasing leader in Swindon seeks a qualified motor vehicle technician to minimize vehicle downtime and provide technical support. In this role, you will authorize work requests, challenge suppliers for cost-effective solutions, and maintain relationships with internal customers and garages. The ideal candidate will have strong communication and customer service skills, with knowledge of the 1Link system being advantageous. This position offers a range of benefits to support your well-being and career development.

Benefits

Private medical cover

Company pension

Discounts on products and services

2 paid volunteering days

Free on-site gym

Subsidized restaurant with discounted meals

Qualifications

• Proven customer service skills and ability to build relationships quickly.
• Ideally qualified motor vehicle technician with NVQ level 2/3 equivalent.
• Experience with Light Commercial Vehicles (LCV) is a plus.

Responsibilities

• Ensure vehicle downtime is minimized.
• Provide technical support to internal and external customers.
• Authorize work requests via the 1Link system.
• Challenge suppliers and suggest cost-effective solutions.

Skills

Communication skills (verbal & written)

Customer service skills

Team player

Attention to detail

Education

Qualified motor vehicle technician (NVQ level 2/3 equivalent)

Tools

1Link system

Job description

We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.

Key Responsibilities

• You will also be required to authorise work requests via the 1Link system.
• Challenge suppliers and suggest an alternative more cost-effective solution.
• Relationships with internal customers, drivers and garages is key to your.
• The ability to update systems and databases.
• Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1Link system. LCV (Light Commercial Vehicle) experience would be the icing on the cake.

Skills

We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages. You'll also be able to demonstrate:

• Impressive communication (verbal & written) skills
• Qualified (ideally) motor vehicle technician
• Efficient and accurate working style
• Team player with customer focus

We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers' mobility needs, we have a solution to offer.

Benefits

• Private medical cover, including a digital GP service.
• Company pension.
• Discounts on our products and services and discounts in many high street brands.
• 2 paid volunteering days every year.
• Free on-site gym.
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee.
• Plus, a range of flexible benefits to suit your lifestyle.