Technical Engineer

Pertemps Redditch Industrial; Studley CP; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturer of safety hardware in Redditch is seeking a Technical Engineer to provide technical support and troubleshooting for customers post-product delivery. The ideal candidate will have a strong engineering background, CAD Design experience, and excellent communication skills. This role offers a salary of circa £40k - £45k per annum, with benefits such as private medical insurance and employee discounts.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Ability to read and interpret engineering drawings.
• Experience in a parts returns, warranty and service environment.
• Valid driving license and willingness to visit client sites.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues.
• Manage warranty claims and ensure timely resolution.
• On-site support on client premises.

Skills

Technical engineering background

CAD Design experience

Strong verbal and written communication skills

Strong technical troubleshooting skills

Pro-active approach

Job description

The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine.

They are seeking to recruit a Technical Engineer for their operations in the Redditch area.

Salary - circa £40k - £45k per annum.

Hours of work are; Monday to Thursday 7:30am to 4:30pm and Friday 7:30am to 1:30pm.

Benefits include private medical insurance, employee discounts, staff social events, free parking.

The main responsibility of the role is to provide technical assistance and support to customers after the product has been despatched. To provide technical troubleshooting along with investigation of product on return ensuring customer satisfaction and needs are met.

Responsibilities

• Provide timely and effective technicalsupport to customers.
• Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
• Maintain accurate records of customer interactions and resolutions.
• Close collaboration with quality and engineering teams- to resolve complex issues and implementation of preventative measures.
• Manage warranty claims and ensure timely resolution.
• Communicate proactively with clients in a timely manner.
• Manage spare parts inventory.
• Ensure compliance with quality standards.
• On site support on client premises when required.

Experience & Qualifications

• A strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Good CAD Design experience.
• Previously worked in a parts returns, warranty and service environment.
• Hold some degree of supervision or managerial experience.
• Strong technical troubleshooting skills- able to analyse complex issues and provide effective solutions.
• Strong verbal and written communication skills.
• Pro-active approach and good problem solver.
• Able to work independentlyand multi task.
• Hold a valid driving license and willing to visit client sites when required (approx once a month).

The company is based in Redditch and is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

Please apply now to be considered for the vacancy.