Technical Design Manager

BT Group; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading telecommunications company is seeking a Technical Designer Lead in Birmingham to oversee the design and delivery of customer solutions. This role involves leading a team, engaging with clients, and ensuring project delivery meets standards and customer needs. Candidates should have around 10 years of technology expertise and strong leadership skills. Benefits include a competitive bonus, pension scheme, and flexible working arrangements.

Benefits

10% on target annual bonus

BT Pension scheme

Flexible benefits including Cycle to Work

25 days annual leave

World-class training opportunities

Qualifications

• 10 years of deep, hands-on technology expertise.
• Confident leading high-value engagements and managing large teams.
• Ability to understand customer needs and align solutions.

Responsibilities

• Lead a team of Technical Designers to deliver customer solutions.
• Accountable for end-to-end technical solution delivery.
• Manage risks associated with the team.

Skills

Deep technology expertise

Problem-solving

Strong communication

Team leadership

Stakeholder management

Job description

This is a key role in the design and delivery of BT Solutions to customers from Small Medium Enterprises to Global organisations. An exciting opportunity to be part of a Global, dynamic team that is at the heart of technology and pivotal to delivering customer outcomes for BT. You'll lead a team of Technical Designers, turning business requirements into end-to-end solutions that deliver exceptional customer outcomes. Reporting to a Senior Manager within Customer Solutions & Design, you'll work closely with leadership to inspire, guide, and ensure right-first-time delivery. With a strong background in technology design and delivery, you'll engage confidently with customers and stakeholders, representing BT's capabilities at every level. Your focus on continuous learning and simplification will help modernise our business and make sure everything simply works.

Key Responsibilities

• WNB/C2M/Complex Transition & Transformation or Complex Change.
• High number of emergent products with complex solution and customers.
• Accountable for end to end technical solution and delivery of solution DCMs to time, cost and quality.
• Lead the end to end design for customer deliveries.
• Deliver designs that adheres to Design and Delivery gold standards and governance process.
• Lead a team to deliver outcome-based work packages.
• Accountable for fulfilling resource requests through resourcing plans.
• Accountable for managing risks associated with their team.
• Accountable for team growth through career progression framework.
• Manage attrition, Performance Management, Career Development, Well Being and Your Say.

Qualifications & Experience

• Be a product or service SME and to train a design squad in all relevant aspects of that product.
• Around 10 years of deep, hands‑on technology expertise.
• Confident leading high-value engagements (£10M+), managing large teams (15+ designers), and solving problems proactively.
• You put the customer first—understanding their needs and aligning the right solutions to deliver real value.
• Always looking for smarter ways to work, challenging processes, and embracing innovation.
• Strong team player who understands the importance of cross‑functional delivery.
• Skilled in commercial discussions and problem‑solving across the customer journey—never settling for less than the right outcome.
• Clear, confident communicator who can engage at all levels, present solutions with impact, and handle commercial and service discussions effectively.
• Expert at mapping, managing, and building strong relationships with key stakeholders—internally and externally, including C‑level executives.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We are a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.

Benefits

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working. This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.