Technical Design and Support Engineer

Redline Group Ltd; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering firm in Nottinghamshire is seeking a Technical Customer Support Engineer to provide exceptional service to customers and distributors. Responsibilities include assessing project enquiries, technical support, and delivering training. The ideal candidate will have experience with audio systems, design software, and strong communication skills. Apply with your CV or contact Adam Dighton for more information.

Qualifications

• Experience in technical customer support for electronic systems.
• Ability to conduct site visits and deliver technical training.
• Strong background in troubleshooting and responding to technical queries.

Responsibilities

• Assess new project enquiries and respond to customers.
• Identify suitable system types for specific project requirements.
• Provide technical support and remote troubleshooting.

Skills

Experience working with audio systems and technology

Experience designing on CAD programmes

Excellent communication skills

Strong IT skills, including Microsoft Office

Job description

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide.

The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified for projects and that all technical enquiries are handled efficiently.Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication.

Responsibilities include:

• Assessing new project enquiries, responding to customers, and booking project details into the CRM system
• Identifying suitable system types to meet specific project requirements
• Providing technical support and remote troubleshooting of complex systems
• Preparing accurate equipment quotations and responding promptly to bid requests
• Conducting site visits, surveys, customer meetings, and demonstrations
• Delivering technical training to customers

The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills:

• Experience working with audio systems and technology
• Experience designing on CAD programmes
• Excellent communication skills, with the ability to explain technical systems clearly and confidently to customers
• Strong IT skills, including Microsoft Office, with the ability to quickly learn new software packages

APPLY NOW - the Technical Customer Support Engineer job in Nottinghamshire could be of interest.Send your CV to [e-mail] Or call Adam Dighton on 01582 878821 / 07961 158768.