Technical Design And Support Engineer

Redline Group Ltd; Bilsthorpe CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering company in Nottinghamshire is seeking a Technical Customer Support Engineer. In this role, you will provide exceptional technical support, ensuring correct equipment specifications for diverse projects. The ideal candidate should have experience with audio systems and strong communication skills. Join a dynamic team and help deliver high-quality service to customers worldwide.

Qualifications

• Experience working with audio systems and technology.
• Experience designing on CAD programmes.
• Excellent communication skills, able to explain technical systems.

Responsibilities

• Assess new project enquiries and respond to customers.
• Identify suitable system types for projects.
• Provide technical support and remote troubleshooting.
• Prepare equipment quotations and respond to bid requests.
• Conduct site visits and customer demonstrations.
• Deliver technical training to customers.

Skills

Experience with audio systems

CAD design experience

Excellent communication skills

Strong IT skills

Tools

Microsoft Office

Job description

Overview

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide.

The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication.

Responsibilities

• Assessing new project enquiries, responding to customers, and booking project details into the CRM system
• Identifying suitable system types to meet specific project requirements
• Providing technical support and remote troubleshooting of complex systems
• Preparing accurate equipment quotations and responding promptly to bid requests
• Conducting site visits, surveys, customer meetings, and demonstrations
• Delivering technical training to customers

Key skills / Qualifications

• Experience working with audio systems and technology
• Experience designing on CAD programmes
• Excellent communication skills, with the ability to explain technical systems clearly and confidently to customers
• Strong IT skills, including Microsoft Office, with the ability to quickly learn new software packages

Apply

APPLY NOW - the Technical Customer Support Engineer job in Nottinghamshire could be of interest. Send your CV to Or call Adam Dighton on (phone number removed) / (phone number removed)