Technical Deployer

Oyster Recruitment Ltd; Eastleigh; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading climate solutions company is seeking a skilled Technical Deployer to manage technician allocations for site visits across the UK. In this role, you will provide technical support, ensure efficient resource allocation, and foster customer relationships. With a competitive salary of up to £45,000 and benefits like private medical insurance and a company bonus, this is an exciting opportunity for career growth. Apply now for a chance to make a positive impact and shape a sustainable future.

Benefits

Private Medical Insurance

Company bonus

Enhanced pension

Additional holiday purchasing

Career progression opportunities

Qualifications

• Proven experience in a service or field-based technician role or as a Sales Engineer.
• Strong understanding of customer service principles and effective communication skills.
• Confident legal right to work status in the UK and valid UK Driver’s Licence.

Responsibilities

• Plan and allocate technicians for site visits based on their skills.
• Manage a high-volume workload efficiently across the UK.
• Provide technical support and troubleshoot issues for technicians.

Skills

Customer service skills

Analytical thinking

Interpersonal skills

Communication skills

Proficiency in MS Office Suite

Education

F-gas certification

Tools

CRM systems

Diagnostic software

Job description

Our client, a renowned industry leader in creating innovative climate solutions is seeking a skilled Technical Deployer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.

On offer : Competitive base salary of up to £45,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.

As a Technical Deployer, you will be responsible for efficiently planning and allocating technicians to customer site visits, ensuring the right skills are matched to each project, installation, decommissioning, or breakdown. This critical role involves proactively managing a high-volume workload, providing technical support to technicians, and building strong customer relationships as a trusted point of contact. Your expertise and dedication will contribute to the company's mission of creating a sustainable world and delivering innovative climate solutions.

Responsibilities

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns
• Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders
• Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks
• Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service
• Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently
• Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions
• Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making
• Assist service / hire desk and customer care teams with administration during peak times, contributing to overall team success

Who They’re Looking For

• Proven experience in a service or field‑based technician role, or as a Sales Engineer with quality customer care experience
• Strong understanding of customer service principles and fulfilment with effective communication and negotiation skills
• Excellent interpersonal skills to build and maintain customer relationships and motivate technicians
• Strong analytical thinking and problem‑solving abilities
• Proficiency in using customer service software, CRM systems, MS Office Suite, and diagnostic software
• Familiarity with field service time and attendance systems is an advantage
• Confirmed legal right to work status in the UK and a valid UK Driver’s Licence
• Knowledge of health and safety regulations, with F‑gas certification being an advantage

This company is dedicated to shaping a better future and their team of skilled professionals collaborates to deliver cutting‑edge solutions that make a positive difference in the lives of their customers and the world at large.

If you’re looking for a challenging role with genuine opportunities for growth, apply now and take your career to the next level.

Applications will be reviewed up to 11am on 24th December, with screening resuming from 5th January 2026.