Technical Delivery Manager - Retirement Solutions

Mercer; Norwich; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mercer’s Pensions Administration business is seeking a Technical Delivery Manager Retirement Solutions to lead a high-profile program within the retirement domain of our Wealth business. This role combines pensions administration knowledge with data governance and data-driven decision-making, and is hybrid with at least three days in the office.

You will partner with stakeholders across Mercer Wealth, engage executives to understand business drivers, and lead end-to-end delivery from initiation

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Experience in pensions administration or actuarial systems.
• Technology product management with stakeholder engagement and delivery leadership.
• Experience with vendor and internal teams on AI/data science-enabled initiatives.
• Strong written and verbal communication, able to explain technical topics to senior leaders.
• Autonomy while collaborating across a globally distributed team.

Responsibilities

• Partner with stakeholders across Mercer Wealth to translate needs into product direction with a retirement focus.
• Engage executive stakeholders to understand business drivers and shape solutions for transformation goals.
• Lead end-to-end product delivery from initiation through launch within timelines, budget, and quality.
• Coordinate delivery across vendor and in-house technology solutions.
• Improve operational effectiveness by defining support models, optimising processes and addressing client-facing challenges.
• Operate effectively in both Agile and traditional delivery approaches.

Skills

Pensions domain experience

Product management

Stakeholder engagement

AI and data science initiatives

Data governance

Clear communication

Autonomy in distributed teams

Education

Bachelor’s degree in Computer Science, Finance, or related field

Job description

Mercer's Pensions Administration business provides end-to-end administration services for defined benefit and defined contribution pension schemes, supporting trustees, employers, and members with accurate, compliant, and efficient scheme operations. We are seeking a Technical Delivery Manager Retirement Solutions to lead a high-profile program of work within the retirement domain of our Wealth business. This role combines pensions administration knowledge with strong data expertise, including data governance, data quality, and data-driven decision-making. This role will be based in a hybrid setting, with a requirement to work at least three days a week in the office.

We will count on you to:

• Partner with stakeholders across Mercer Wealth to understand priorities and translate needs into product direction, with a focus on retirement.
• Engage executive stakeholders to understand business drivers and value propositions, and shape solutions that support transformation goals.
• Lead end-to-end product delivery from initiation through launch, ensuring outcomes align with timelines, budget, and quality expectations.
• Coordinate delivery across vendor and in-house technology solutions.
• Improve operational effectiveness by helping define support models, optimising processes, and addressing key operational challenges in a client-facing environment.
• Operate effectively in both Agile and traditional delivery approaches, using appropriate tools and practices for the work.

What you need to have:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Finance, Business Administration) or equivalent experience.
• Experience in pensions administration or actuarial systems.
• Demonstrated technology product management experience, including business analysis, stakeholder engagement, and delivery leadership.
• Experience delivering technology initiatives involving both vendor and internal teams, including AI and/or data science-enabled solutions.
• Strong written and verbal communication skills, with the ability to explain technical topics clearly to non-technical audiences, including senior leaders.
• Ability to operate with autonomy while collaborating across a globally distributed team, with strong organisation and time management.

What makes you stand out?

• Background in pensions, with a strong understanding of the retirement and/or pension administration environment.
• Experience working in technology, project, or transformation roles in a regulated or client-facing setting.
• Certifications in product management, project management, and/or Agile disciplines.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.