Technical Delivery Manager - 12 month FTC

Tails.com | B Corp; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private Healthcare

9-day Fortnight

25 Days Leave

Job summary

Tails.com is seeking a Technical Delivery Manager in the UK to lead end-to-end delivery of complex technology transformation initiatives across Product, Engineering, Data and Operations. You will create an integrated delivery view and work with senior leaders to remove blockers and align roadmaps.

You will manage dependencies, risks and decisions, while guiding multiple engineering teams and product managers toward on-time, high-quality outcomes.

Qualifications

• Extensive experience delivering large, complex cross-functional technology programmes.
• Strong technical understanding and credibility with engineering leaders.
• Deep knowledge of modern software and product delivery in Agile environments.
• Experience coordinating multiple engineering teams simultaneously.
• Excellent programme planning and dependency management capabilities.
• Proven ability to influence and drive outcomes without direct authority.

Responsibilities

• Lead end-to-end delivery coordination of technology transformation initiatives across teams.
• Create and maintain an integrated transformation delivery plan across squads.
• Map and track cross-squad dependencies, sequencing and critical paths.
• Maintain programme-level visibility of risks, issues and decisions.
• Drive mitigation, escalation and decision-making for delivery risks.
• Coordinate cross-squad planning and ensure requirements are visible in plans.
• Facilitate prioritisation and trade-off decisions with product and engineering leaders.
• Drive programme execution from discovery through implementation and migration.
• Coordinate programme-level release readiness for multi-team changes.
• Provide concise reporting on progress, risks and forecast confidence.

Skills

Delivery of large programs

Cross-functional leadership

Agile delivery

Technical stakeholder management

Coordination across teams

Tools

Jira

Delivery planning tools

Job description

Who are we?

Hi, we’re Tails.com – we turn good days into great years for dogs and their humans.

Who are we?

Hi, we’re Tails.com – we turn good days into great years for dogs and their humans.
We're working towards longer lives for millions of healthy, happy dogs by providing tailored nutrition that adapts to each dog’s unique needs. It all starts with a few simple questions about their age, breed, zoomie level and tastebuds. From there, owners can create a personalised meal plan that's delivered to their door every month. No guesswork, no overwhelm. Just exactly the right care for every dog, every day. It's pretty clever stuff.
As a certified B Corp, being a responsible business is built into how we work – upholding high social and environmental standards to create better walkies for generations to come.
Now, we’re cooking up big plans. Having created an entirely new category in dog food, we have the backing of Purina – one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards these same goals (and a bunch of very smart office dogs, all working on their own thing).

Job Title

Technical Delivery Manager

Reporting of the role

Technical Director

Overview Of The Job

You will lead the end-to-end coordination and execution of complex technology transformation initiatives spanning multiple Product, Engineering, Data, Operations and business teams.
You'll create an integrated view of delivery across participating teams, identifying dependencies, risks, sequencing constraints and decisions required to keep transformation moving. You'll work closely with Product Managers, Engineering Managers and Lead Engineers without replacing their accountability for individual products or teams. Your focus will be on the programme-level picture: bringing individual plans together, identifying conflicts early, facilitating decisions, removing blockers and ensuring senior stakeholders have a clear and realistic view of progress.

3 Best Things About The Job

• Lead Major Technology Transformation: Lead some of Tails.com’s biggest and most complex technology transformation programmes, working across multiple teams, technologies and business areas.
• Be at the Centre of Delivery: Become the connective tissue that brings complex programmes together, solving dependencies, driving decisions and turning ambitious transformation plans into reality.
• High Visibility & Influence: Work closely with senior Product and Engineering leaders, giving you genuine influence and broad exposure across the business.

Measures of success – In the first few months, you would have:

• Major transformation initiatives progressing with clear ownership, milestones and delivery visibility.
• Cross-squad dependencies identified and addressed before they become critical delivery issues.
• Increased confidence in transformation forecasts and earlier visibility when plans are at risk.
• Product Managers and Engineering Managers spending less time coordinating work outside their own domains.
• Engineering squads experiencing fewer unexpected interruptions caused by transformation dependencies.
• Risks, issues and decisions being surfaced and resolved at the appropriate level quickly.
• Strong alignment across Product, Engineering, Data, Operations and third-party partners.
• Transformation work being integrated more effectively with existing product and engineering roadmaps.

Roles & Responsibilities:

• Leading the end-to-end delivery coordination of complex technology transformation initiatives spanning multiple teams and business areas.
• Creating and maintaining an integrated transformation delivery plan across participating squads and functions.
• Mapping, managing and actively tracking cross-squad dependencies, sequencing and critical paths.
• Maintaining clear programme-level visibility of risks, assumptions, issues, dependencies and decisions.
• Identifying delivery risks early and driving appropriate mitigation, escalation and decision-making.
• Coordinating cross-squad planning and ensuring transformation requirements are visible within squad plans.
• Working with Product and Engineering leadership to identify conflicts between transformation requirements and existing roadmap commitments.
• Facilitating programme-level prioritisation and trade-off decisions while ensuring accountability for product prioritisation remains with the appropriate Product and Engineering leaders.
• Driving programme execution and maintaining momentum from discovery through implementation and migration.
• Coordinating programme-level release and implementation readiness where changes span multiple teams or systems.
• Providing clear, concise and evidence-based reporting on programme progress, milestones, risks, dependencies and forecast confidence.
• Facilitating key cross-functional forums and ensuring decisions and actions have clear owners and deadlines.
• Building alignment across Product, Engineering, Data, Operations and third-party partners around shared transformation outcomes.
• Working closely with the Agile Practice Lead to use established delivery practices and identify systemic delivery improvements.

What you will need:

• Extensive experience delivering large, complex cross-functional technology programmes.
• Strong technical understanding and the ability to work credibly with engineering teams and technical leaders.
• Strong understanding of modern software and product delivery in an Agile environment.
• Experience coordinating multiple engineering teams simultaneously.
• Strong programme planning, dependency management and critical-path management capability.
• Experience managing risks, issues, assumptions, dependencies and programme-level decisions.
• Excellent facilitation and stakeholder management skills.
• Proven ability to influence and drive outcomes without direct authority.
• Experience working closely with Product Managers and Engineering Managers while respecting product and technical accountabilities.
• Experience communicating complex delivery information clearly to senior stakeholders.
• Comfortable navigating ambiguity, changing priorities and complex organisational dependencies.
• Experience coordinating third parties and external technology partners where required.
• Experience with Jira and modern delivery planning and reporting tools.
• Experience delivering major platform modernisation, technology transformation or migration programmes would be highly desirable.

A few of our core benefits include:

• Private Healthcare through AXA
• A 9 day fortnight - our office is closed every other Friday!
• 25 days of Annual Leave and 8 additional remote working days

For more information on our benefits, perks and what makes us unique, please visit our website here

Our Commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com. During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.