Technical Delivery Manager

BT Security; Ipswich; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading telecommunications company in Ipswich is seeking a skilled professional to manage estates for GSS operations and engage with key customers. Successful candidates will demonstrate strong leadership, project management, and stakeholder communication abilities. This full-time role offers competitive salary and extensive benefits in a dynamic working environment.

Benefits

Competitive salary

Pension scheme with contributions

On-call allowance

22 days annual leave

Flexible benefits like cycle to work

World-class training and development

Enhanced family leave

Private virtual GP appointments

Qualifications

• Excellent communication and stakeholder management skills.
• Ability to resolve complex problems and motivate high-performing teams.
• Significant experience of leading and delivering complex projects.

Responsibilities

• Maintain and deliver estates to enable GSS Operations.
• Engage with key customers to improve experience.
• Manage escalations and coordinate project delivery.

Skills

Continuous Improvement

Project/Programme Management

Talent Management

Decision Making

Inclusive Leadership

Job description

Recruiter: Krystle James

Career Grade: D

Internal Closing Date: 03/11/25

#BTSEC25

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role. https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber‑attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

You will:

• Be responsible to maintain and deliver estates to enable GSS Operations.
• Bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing special services that our customers value
• Utilise the range of expert skills from both BT engineers and other BT staff for successful delivery of projects.

This job role is based in Ipswich. Onsite (5 days field based/on client site). Monday-Friday 37.5 hours per week. You will need to be eligible to obtain DV Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible.

What you’ll be doing

• Engaging with key customers and improving customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service. You will balance that excellent service with agreed timescales, performance standards and contractual agreements.
• Managing escalations and work allocation whilst co‑ordinating project delivery and working alongside the wider project team and other technical leads.
• You will take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in‑life service ops. You will help develop and support the pipeline of new projects and understand the impact on the workforce.

The skills you’ll need

• Continuous Improvement
• Project/Programme Management
• Talent Management
• Decision Making
• Inclusive Leadership

What we’d like to see on your CV

You definitely:

• Have typically worked on a range of projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skill
• Have the ability to resolve complex problems, demonstrating strong leadership capability and motivate high performing teams
• Specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products
• Have significant experience of leading and delivering complex projects, requiring management of short, medium and long-term timeframes
• Have a high level of understanding of contractual commitments around delivery timescales and contractual obligations

You might even:

• Have a good understanding of PRINCE2 functions

Benefits

• Competitive salary
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On‑call allowance
• 22 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World‑class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

#LI-Onsite

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future - whatever your background or experience.

In today's world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A few points to note

• Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
• We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.