Technical Delivery Manager

Howden; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global insurance group is seeking a Technical Delivery Manager based in London. The role involves planning and delivering technical solutions, managing stakeholder workshops, and overseeing the end-to-end project lifecycle. The ideal candidate has insurance industry experience, strong project management skills, and the ability to engage with senior stakeholders effectively. This full-time position offers opportunities for career progression and contributions to meaningful projects.

Qualifications

• Strong documentation and presentation skills.
• Ability to develop clear and compelling storylines for presentations.
• Good understanding of IT service management principles.

Responsibilities

• Plan and deliver stakeholder workshops to capture user requirements.
• Develop and maintain detailed project plans.
• Manage project requirements and oversee the project lifecycle.
• Monitor key aspects of projects including risks and issues.
• Compile and submit project status reports to management.

Skills

Insurance industry experience

Business analysis skills

Communication skills

Agile delivery skills

IT project management skills

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Technical Delivery Manager will report into the Head of Technical Delivery and will support the delivery of technical solutions, integrations and systems as part of strategic Enterprise Architecture initiatives.

The role will be expected to engage with multiple business units within the Group and EA technical delivery teams to support the planning and delivery, up to production environment, for dependent programmes and projects with strong alignment to Enterprise Architecture and Group strategy.

The ideal candidate will have excellent senior stakeholder management skills and will take over end‑to‑end IT delivery ownership, aligning and working with third party/consultancy implementers, and internal delivery teams.

Key Responsibilities

• Accountable for planning and delivering stakeholder workshops to investigate user requirements, complex problems, or issues and capture key insights.

• Develop and maintain detailed project plans to guide the business and project teams, revising based on changing needs and requirements.

• Manage the preparation, documentation, and maintenance of project requirements, including detailed analysis and mapping of business processes.

• Oversee and be accountable for the end‑to‑end project lifecycle for projects.

• Monitor and manage key aspects of projects (e.g., resourcing, time, quality, costs, risks, and issues) and ensure resolution of issues and risks.

• Compile and submit project status reports to management and wider stakeholder groups.

• Produce and maintain project RAID logs.

• Deliver high‑quality outputs and capabilities to scope, budget, and timeline, with effective stakeholder management at all levels of the business, and ongoing measurement of business benefits.

Skill and abilities needed to perform role

• Insurance industry / delivery experience is essential.

• Strong business and systems analysis and design skills, with the ability to develop strategies and organise tasks.

• Excellent documentation, communication (written and verbal), and presentation skills, especially the ability to tailor messages to senior stakeholders and delivery teams.

• Ability to develop clear, concise, and compelling storylines for executive presentations.

• Strong agile delivery skills (Scrum), ideally with some scaled agile experience and the ability to work in an environment with mixed delivery methodologies (i.e., traditional waterfall, agile, etc.).

• Strong IT project and programme management skills, with experience in technical delivery estimation, planning, and management

• Good understanding and awareness of IT service management (e.g., ITIL).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent