Technical Delivery Lead – Platform Central Services

Motability Operations Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual discretionary bonus

28 days annual leave

Hybrid working

Private medical insurance

Employee discounts

Job summary

Motability Operations Ltd seeks a driven leader to head the Central Services Platform Team, championing AWS adoption and optimisation to align with business goals. You will guide a talented group of platform engineers, balancing performance, security, and cost-efficiency across the UK.

Open to hybrid working, you will partner with multiple teams to prioritise initiatives, mentor colleagues, and deliver high-quality platform experiences for developers and stakeholders alike.

Qualifications

• Experience leading a technical platform team.
• Strong governance, security and cost-management mindset.
• Excellent communication and stakeholder management.
• Proven ability to deliver scalable AWS solutions.

Responsibilities

• Develop and execute a vision for AWS service adoption.
• Lead and mentor platform engineers.
• Ensure SLAs and performance for AWS services.
• Collaborate with stakeholders to align priorities.
• Drive cost optimisation and self-service for developers.

Skills

Team leadership

Stakeholder management

AWS / cloud architecture

Strategic planning

Communication

Problem-solving

Tools

AWS

RDS

MSK

API Gateway

Job description

We are seeking a highly motivated and results-oriented individual to lead our Central Services Platform Team. This role is instrumental in driving the adoption and optimisation of AWS services within our organisation, ensuring they align with our business objectives and deliver maximum value.

You will engage and collaborate with various teams to align priorities that drive our platform development initiatives.

If you have an eye for detail and a passion for delivering high quality platform experiences that delight developers, then this could be the role for you.

Key Responsibilities

Strategy and Planning

• Develop and execute a clear vision for leveraging AWS services, including PaaS offerings like RDS, MSK, and AWS API Gateway, to achieve organizational goals.
• Craft a comprehensive roadmap that outlines the journey of AWS service adoption and optimisation, prioritizing initiatives based on business value.
• Foster collaborative partnerships with stakeholders to understand their evolving needs and align AWS services accordingly.
• Build, manage, and mentor a high-performing team of platform engineers
• Foster a collaborative and innovative culture within the team.
• Ensure team members have the necessary skills and training to effectively utilize AWS services, including PaaS offerings.

Technical Expertise

• Stay up-to-date with the latest AWS services, including PaaS offerings, and best practices.
• Provide technical guidance and support to team members and stakeholders.
• Architect and implement scalable, secure, and cost-effective AWS solutions, leveraging PaaS services where appropriate.

Service Delivery

• Oversee the delivery of AWS services, including PaaS offerings, ensuring they meet SLAs and performance requirements.
• Identify and address performance bottlenecks or issues.
• Monitor and optimise cloud resource utilization.

Upgrade and Patch Management

• Develop and implement strategies for upgrading and patching AWS services to maintain security and performance.
• Ensure compliance with vendor security recommendations and best practices.
• Utilise Automated patching where possible.

Self-Service for Developers

• Enable self-service capabilities for developers to access and utilize AWS services efficiently.
• Create intuitive and user-friendly interfaces for developers to interact with the platform.
• Provide comprehensive documentation and support resources for developers.

Cost Management

• Develop strategies to optimize cloud spending and reduce costs, including cost-effective use of PaaS services.
• Implement cost-saving measures, such as rightsizing instances and utilizing reserved instances.

Metrics And Reporting

• Establish key performance indicators (KPIs) to measure the success of AWS service adoption and utilization.
• Track and report on metrics such as cost savings, platform uptime, developer satisfaction, and service utilization.
• Analyse data to identify areas for improvement and optimisation

About You

You’ll need all of these.

• Experience providing team and technical leadership.
• Exceptional customer service, and stakeholder management.
• Excellent communication, interpersonal & presentation skills (oral and written).
• Excellent judgement, decision-making & influencing skills.
• Innovative and solution-focused with strong problem-solving and analytical skills.
• You are curious and keep yourself updated with the latest IT industry trends.
• Demonstrable experience identifying business opportunities to enhance productivity.
• Proficient knowledge in Agile methodologies, particularly Scrum or Kanban.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.